I have also had the very same experience with this LG tv (owned for just 18 months brand new from Curry's, same panel type used) please see photos attached that I sent to LG customer support after a bit of 'backward and forwarding' with emails (some of which they chose to ignore and phone call/logs went 'missing' in their system) I finally get a reply, see underneath asking me to fund £200 for a faulty panel, out of warranty or not, this premium tv should be lasting well over 18 months of very 'normal' use and used for about 6 hours an evening.............that's it. The bottom line is that it is not fit for purpose and certainly not designed to function with the normal/daily intention of 'normal' use of which I would say mine is very low.
What are your thoughts on this? Should I push harder and ask them to waive all costs suggested they expect me to pay or maybe try and strike a deal to go halves i.e £100, it's beyond me why I should pay for a replacement panel at all that LG has already acknowledged its a faulty panel used and put their hands up to producing an inferior panel.
Good Afternoon,
Thank you for your email.
We do apologise for any delays that you may be experiencing with regards to your case.
From looking into your case for you we can see that our Technical Team have reviewed the images that were provided to them and have advised that this is something that can be booked in for a repair.
Sadly due to the age of the unit, this would classified as out of warranty and therefore it would be a chargeable repair. In order to rectify the issues you are having this would be a chargeable repair of £200.00. This quotation is inclusive of VAT, parts, labour and courier collection/delivery.
If you wish to proceed down this route, please call us on 0344 847 5454 and we will be able to discuss the booking process with you and arrange for payment to be taken from our secure payment line.
If you have any questions regarding this please do not hesitate to get in touch.
Kind regards
LG Administration Team/VO