My 65E8PLA, purchased in August 2018, has some black horizontal lines at 3 different locations of the screen (bottom left, bottom right and center). They are clearly visible on Xbox's green start up screen or on a blue background (see attached pictures).
My TV is covered with Domestic&General. They will collect it tomorrow and they have adivsed that the screen will need to be replaced. They will let the insurance company know the total cost for the repair. Depending on the cost, the insurance company may decide to replace the TV.
Have you experienced anything like this before? Are these so called screen burns?
I will keep you guys updated, I have to be patient because I could be without a TV for 10 days or more.
After two weeks, my TV was returned. A brand new LG panel was fitted and also a new T-con board had to be installed. TV is working well and the black stripes are gone.
Overall it was a really positive experience dealing with Domestic&General. I would invite all users to check if their TV has such protection. This can save you big time in case you have any issue in the future.