Hello,
Fellow C9 owner here since June last year, purchased from John Lewis with the protect plus. I would really appreciate some advice regarding warranty claims from other owners who have had to do this, my second C9 has a problem with the screen, the first C9 was replaced in the 30 day window due to tint problems.
shortly after using the new C9 I noticed a hard stop line on the right of the screen in some content and using my PS5, I then went and did the usual tests to check, I have attached a picture to show the problem. I have since had a look through the owners thread and seen very similar problems on pages 88, 90, 131, 199, 234, 271 and 277.
I have tried the pixel refresh 3 times and have left the TV unplugged for a length of time as per other owners on here but to no avail. I have always had the TV in standby as recommended and feel enough hours have been put in now to see the problem is permanent. my question is what would be the best and next steps to take regarding the warranty claim, should I go direct to LG or chase John Lewis up first.
Thanks all
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