If you contact LG for a power board swap, this is the email you'll receive:
Dear Customer,
Thank you for contacting LG regarding the free power board replacement scheme.
We are emailing today to confirm the booking to replace your OLED TV’s power board. The job has now been sent to our Engineer, who will be in contact within the next 48 hours to confirm the date and a time slot for the replacement.
What do you need to do before the Engineer arrives?
• If your TV is on a wall mount it must be removed before the Engineer arrives. They are not insured to do this for you.
• The engineers will be wearing PPE when they attend your property. Please check the latest Government advice on the Corona Virus and your local advice prior to the visit, here:
Coronavirus (COVID-19): guidance and support
• If you develop Covid-19 symptoms prior to the visit and need to self-isolate, please inform us so we can rearrange the appointment for you.
What will happen when the engineer arrives?
* The repair will be performed in your home but, due to current Government advice social distancing will need to be in place. The area where the repair is performed will need to be of sufficient size to allow the repair to take place whilst maintaining social distancing. In most cases it will be safer for our engineers and for yourself, to be in a different room whilst the repair is taking place.
* The repair will take approximately 30 mins to complete.
* Please make sure the room is well ventilated IE: open windows and doors where possible.
If the above points are of concern to you or not possible, we can delay the repair until the Covid situation improves and normal service can resume.