SimonST
Distinguished Member
Spoke to Currys technical department and they knew nothing about the upgrades to eg960 . The manager said they can only replace what was originally in the TV and any modification I need to go back to LG. Now my problem is , it's now out of one year on site warranty with LG. So unless LG agree to replace it with ZD board I'm kind of stuck.
Yeah it sounds to me like they're treating it as some sort of unofficial "mod" to the TV, which I guess comes down to the fact these people in the technical department aren't really *that* technically minded about the specifics in this case.
I suspect you're going to have LG and Currys keep trying to shift you off to the other. Given LG are technically no longer liable for providing any further warranty on either the TV or the faulty board, I suspect you'll have a much better chance of getting things sorted with Currys.
Go back to them and tell them that LG replaced a defective board under the manufacturer's warranty, using OEM parts and now that part is defective so you're asking them to replace it. I suppose the only uncertainty is whether you'd get a ZA or ZD board put in, no idea what LG even have stock left of, but perhaps by this point all the ZAs were either used up or recalled.
If you were to get a ZA board fitted, I suppose you could enquire about Equinox fitting a ZD board; don't think it's too prohibitively expensive, but definitely worth trying the warranty route through Currys first. Hope you get it sorted anyway.