In the last 8 years I bought 3 LG TV's. The last one being the 65 LG C6 (the last model to support 3D alas). Although I have no complaints about picture quality, I do have complaints about the satellite tuning system. It is a complete disaster, and of course these kind of reviews never look at this part of a TV.
As usual the help-system is abundant about trivial controls, but as soon as it gets a bit difficult you are out in the cold. Several contacts with the LG help-desk made it clear the customer service doesn’t know one iota about this problem, and they invariably suggest to revert to factory settings…
So what goes wrong ?
The most common thing to happen is that some channels suddenly disappear completely, so there is no way you can put them in your favourites again, you have to scan the satellite (waiting patiently because BBC four only starts transmitting at 7 o’clock), and then waiting till the scan is completed.
Luckily I found that I can save the channel list to an external disc, and if channels disappear (I guess this happens because of bad memory management when updates to apps are installed) you can restore the channel list and your favourites from the disc. Fine (although you also have to re-enter the permanent recordings of a series you may have programmed), this week the TV found a new way of annoying me : when I switched to BBC2, after a few moments it changed to BBC1, again and again.
Restoring the channel list did nothing to remedy this problem, so I had to go back to zero and scan the satellites. LG why can I blind-scan Astra 19.2 and 28.2 but not Astra 23.5 ? If you forget to uncheck blind-scan Astra 23.5 the system hangs when it reaches that satellite and you have to restart the TV to get out of it (you get a warning when you try to abort the scan normally, but if you answer yes or no, it makes no difference : you are stuck)
How can I get updates for new transponder lists ? I suppose LG has them to put in new TV's ?
How do I know the transponder list is up-to-date, because some transponders just seem dead (although I have a 100 % signal, and 100 % quality on all transponders that do work.
You think I could manually edit the transponder list… but if the first transponder doesn’t give a signal then my LG doesn’t look any further, it thinks the whole satellite has left orbit… and there is nothing to edit.
The automatic scanning does not find all channels, because when I manually scan transponder by transponder (quite a chore) it always find a number of channels that the automatic scan didn’t.
Also, LG, if by some miracle you are looking to these kind of comments : please give us a list with the frequencies, and the possibility to sort channels by satellite and by frequency. And a way to sort favourites by letting the user give in a number, instead of the laborious bubble sort you implemented.
So finally would someone brave it to test this satellite system in the newest LG, just to know if this system has evolved (I spare you the flaws of the first LG in that regard), because scanning channels and rearranging favourites takes the best part of a day.
When I am at home I can eventually fix these problems, my wife (and most users I guess) would have to pay for assistance.
Forgive me the long rant.