Finally received the remote yesterday.
What a complete joke the LG Customer Service team are, completely unhelpful, admitted that they had sent the remote to the wrong department for testing, then claimed that they had tested it and found no fault and only due to the long delays as goodwill would send me out a new replacement. The replacement took 2 weeks to get to me, after the 1st week of nothing they then had to re-order it again.
When I sent my remote off, the instruction stress that the remote should be well packaged, so I wrapped it in bubble wrap and put in a bubble wrap jiffy bag. They just threw the remote which comes in a cardboard box into a plastic bag and posted it. When it arrived the box was no longer box shaped, more like a panini which had been grilled extra hard.
To cap it all off they've sent me a black remote whereas my old one was a lovely silver colour but at least it appears to work. Fresh batteries installed so will have to wait 10-14 days, hopefully no issues as I don't think I could be bothered to go through all of this again.
LG Customer Service, certainly the team I dealt with are a shower of numpties who appeared to have no interest in the customer or the job that they are doing, shame really as they represent the image of LG. In my job I am customer facing and if I or my co-workers behaved like LG Customer Service I'd be both embarrassed and having a word with my co-workers.