LG CX Magic Remote not working

[Andyduz]

Hello, has anyone had any issues with their magic remote not working and know a fix? Mine won't pair or unpair, I've tried new batteries and unplugging the tv with no success. The cursor is greyed out with a 'no entry' sign and occasionally a 'quick start' grid appears on screen but I can't access it as the remote doesn't function. It was ready for the latest update but I hadn't downloaded. Any help would be greatly appreciated. Regards Andy

 

[gibbletts]

You could try the Thinq app to get you running in the short term

 

[stranger]

Double check that you’ve Not put one of the batteries in the wrong way round. (we’ve’ all done it at one time or another!)

 

[Andyduz]

Cheers, have downloaded the app and it works great. I think the remote has died so will contact LG to get a replacement