handsy
Established Member
Here's my issue and experience.
My new LG 42LW650T arrived last month and since having it I've noticed bad backlight coverage at the top centre of the screen - even my wife noticed it!
I took a couple of photos:
Photo1
Photo2
After calling LG UK Support I was advised to email them across and was given a reference number.
I didn't hear back from them for a day or so, so went on live chat and asked for an update. They said that their techs would take a look and call me. They never called me, so I went on live chat again this morning asking for an update. I've attached the transcript of that chat.
Incredibly they claim that this backlight issue is within spec and that I should be watching a normal screen and seeing if the issue is present there! They refused to send an engineer out, and then asked for more photos.
Am I being over the top here? Surely it's clear to see the backlight issues with my original 2 photos!?
Any comments from forum members or LG UK would be greatly appreciated.
Not a happy bunny right now
My new LG 42LW650T arrived last month and since having it I've noticed bad backlight coverage at the top centre of the screen - even my wife noticed it!
I took a couple of photos:
Photo1
Photo2
After calling LG UK Support I was advised to email them across and was given a reference number.
I didn't hear back from them for a day or so, so went on live chat and asked for an update. They said that their techs would take a look and call me. They never called me, so I went on live chat again this morning asking for an update. I've attached the transcript of that chat.
Incredibly they claim that this backlight issue is within spec and that I should be watching a normal screen and seeing if the issue is present there! They refused to send an engineer out, and then asked for more photos.
Am I being over the top here? Surely it's clear to see the backlight issues with my original 2 photos!?
Any comments from forum members or LG UK would be greatly appreciated.
Not a happy bunny right now