Moved house 3 weeks ago and previously was on FTTC/wireless on my OLED55C9PLA and Disney+ (DP) worked flawlessly. Switched to Virgin Media 200M in the new house and now the app only boots occasionally and if you go anywhere else e.g. TV or another app and return you get a grey screen and nothing else. Power cycling sometimes fixes this or intermittently a standby and restart will let me back in. I have trawled the internet and tried everything I could think of and have also spoken to Disney who had no solution and are escalating. The steps I've tried so far are:
Power cycling.
Rebooting the router.
Uninstalling and reinstalling the app + signing out of all devices.
Turning off IPv6 on the TV.
Changing the DNS on the TV to 8.8.8.8.
Full factory reset of the TV.
Using ethernet.
Switching the virgin Hub 3.0 to Modem mode and using my old modem router in wireless only mode.
Updating the TV firmware to 05.00.03
Tearing my hair out! All other apps work fine, speed to TV is 150Mbps+ and the only thing I haven't done is LG's suggestion to change country to Albania and then back to UK which I suspect is the same as a full factory reset. If anyone could suggest anything I would be eternally grateful. Thanks.
Power cycling.
Rebooting the router.
Uninstalling and reinstalling the app + signing out of all devices.
Turning off IPv6 on the TV.
Changing the DNS on the TV to 8.8.8.8.
Full factory reset of the TV.
Using ethernet.
Switching the virgin Hub 3.0 to Modem mode and using my old modem router in wireless only mode.
Updating the TV firmware to 05.00.03
Tearing my hair out! All other apps work fine, speed to TV is 150Mbps+ and the only thing I haven't done is LG's suggestion to change country to Albania and then back to UK which I suspect is the same as a full factory reset. If anyone could suggest anything I would be eternally grateful. Thanks.