Yeah I have the yellow mark as well.
I've sorted everything with Richer Sounds now, but I've finally recieved a reply from LG. Took them over 2 weeks to reply.
"Good Morning.
Thank you for your email.
I am sorry that you have not been given an update before now and for any inconvenience it may have caused. Having spoken with our Management about your case we have two potential options for your consideration.
We do not manufacture 3D screens anymore so we are not able to repair your television to its original specifications. As such if we were to look into a repair for you the television would lose its 3D capability, however we would be able to offer you £30.00 of compensation, subject to final authorisation, for the loss of that function.
If this option is not amenable to you then we could look into providing you with either a replacement product, or a financial settlement to the current worth of the unit if there is no stock of appropriate replacements. Both of these would also be subject to final management authorisation and, as I have mentioned, we no longer manufacture 3D screens so any replacement products would be 2D only.
In response to your concerns about the condition of the unit at the point of sale and whether the product was fit for purpose, the designation ‘fit for purpose’ only applies to the point at which the unit is purchased. If a fault develops along the line, and it is the nature of electronic products that faults might randomly occur, the product cannot become ‘unfit for purpose'. If you disagree and wish to pursue this further under consumer law you will need to speak with your retailer as your legal recourse is with them.
Please have a think and let us know which of the available routes you would prefer to go down.
Kind Regards,
Rebecca | Resolutions Agent – Level 1
LG Electronics UK Helpdesk"
I asked if she'd forgotten a zero! It's a shame LG thinks so little of 3D.