LG a TV of two halves !

Discussion in 'OLED TVs Forum' started by chrisi2i, Aug 8, 2018.

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  1. chrisi2i

    chrisi2i
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    Can anyone help with an LG65EF950V ,barely two years old but now only half a screen or no screen ,audio is fine.
    LG are of little help and local TV shops prefer sets with valves ! Is there a fix or do you take to local tip and don't go near LG again ??
     

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  2. fat jez

    fat jez
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    Who did you but it from? No extended warranty?
     
  3. chrisi2i

    chrisi2i
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    I wish I had
     
  4. Hooligaani

    Hooligaani
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    I think you're well within your rights to kick up a fuss with LG about this. Doesn't the EU require at least 2 years warranty on expensive purchases? Anyway don't take this lying down, worst case scenario is get in touch with your insurance company.
     
  5. Electric Mayhem

    Electric Mayhem
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    See if Equinox can help as they're the ones that LG use for their Oled repairs.

    End-User Support

    You might find either it's a screen issue or an electronics issue. In both cases one can be replaced without having to replace the other.
     
  6. chrisi2i

    chrisi2i
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    I have been advised by one of our engineers that the repair will require a replacement panel, please see the costs below for this if you would like an onsite visit.


    Call out charge £115 + vat (due to the size of the unit this would usually require a 2man attendance, if someone on site is willing to assist the engineer this price will not increase)


    Part £2528.01 + vat


    Delivery of the part £110 + vat


    Total: £3303.61


    This quote would need to be paid in full before any parts can be ordered.
    That was Equinox's plan , I have declined their help !
     
  7. Hixs

    Hixs
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    They clearly don't want the job.

    Lean on LG some more. Maybe someone on here has a email addresses for someone higher up the chain?
     
  8. fat jez

    fat jez
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    There is no way that a replacement panel can be that expensive. I have to agree with Hixs.

    I am surprised at this response from a larger company, I've known sole traders do this.
     
  9. Electric Mayhem

    Electric Mayhem
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    Blimey. :eek:

    I'm not surprised you declined that, it's a ridiculous price. As others have said I'd also try LG again.
     
  10. BringTrumpets

    BringTrumpets
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    Hi Chris,

    Assuming that this TV has simply malfunctioned then as you are UK based you have some pretty decent consumer rights from the Sales of Goods act et al, its just exercising them that is tricky. There is a reasonable expectation that an expensive TV would last more than 2 years, but you have to prove that it is from a fault and not breakage.

    Forgetting LG for a moment try the retailer that you bought it from, and also if you used one then the credit card company. Retailer should sort your out, and if not then a section 75 refund could be tried with the CC co.

    From surfing the MSE forums Currys charge around £95 to inspect TV's they'vw sold, and then they take it from there, I imagine other retailers are the same.
     
  11. Fred Smith

    Fred Smith
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    UK opted out of the EU ruling.
     
  12. fat jez

    fat jez
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  13. stevelup

    stevelup
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    Your contract is with the retailer you bought it with. Fully digest the Consumer Rights Act below, then get in touch with them. Be firm but polite.

    See here for more info Consumer Rights Act 2015 - Which? Consumer Rights

    D'oh. I just repeated everything fat jez wrote... I had the window open typing and got distracted!
     
  14. GaryPL

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    The main thing is that goods must be "of satisfactory quality" taking account of things like description and price. On a £2,000+ TV, I think you've got a good argument as you could reasonably expect it to last a few years. I've taken Ford to the cleaners over a car and was very successful. So it can be done. Just be prepared to take it as far as you need to and be prepared to negotiate.
     
  15. mjcairney

    mjcairney
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    Try [email protected]

    Martin.
     
  16. lgans316

    lgans316
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    Besidea the fault, the key challenge here is the OP not having extended warranty? Is my understanding correct?
     
  17. stevelup

    stevelup
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    The key issue is neither the retailer nor the manufacturer doing the right thing in supporting an expensive high end product that failed after just two years.
     
  18. 50W

    50W
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    It's not actually clear whether the TV was purchased from a retailer, as no company name has been mentioned! At this moment in time, it's just an assumption.
     
  19. MikeTVMikeTV

    MikeTVMikeTV
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    I had a similar problem with a Samsung 46F7000 that was faulty and four or five months out of warranty, I went on Facebook as Curry's were useless (haven't used them since) and a lady from Samsung replied and gave me a reference number and a TV repairs firm to call.

    They came out assessed the TV and came back with a replacement panel, he said the spare panels retail at roughly £400 for a £900 TV, in all the job was about £600.

    Had a Sony TV go faulty with horizontal white lines across the screen In warranty, this one was from Very and was £800, the Android OS was very sluggish as well and kept crashing, TV repair firm came out and said a new motherboard and screen would be about £700, add on callout fees and the time to actually repair it it would be about £950, Very just gave me a refund.

    It's really expensive to repair older TVs it seems as the parts are rarer.

    Try spamming LG on Facebook with pictures of your £2500 broke OLED, am sure you'll get a response, they don't like it.
     
  20. fat jez

    fat jez
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    Try twitter as well. Firms don't like negative public posts.
     
  21. chrisi2i

    chrisi2i
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    Big thanks to all , it looks like although the TV had a 1 year warranty with LG ,it had a transferable currys knowhow 5 year guarantee . Yes I did buy from a forum member but due to a bit of digging prompted by your help Currys are now arranging a 'diagnostic call 'and there should be a happy ending .
    I will keep you posted but many thanks to all again
     
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  22. fat jez

    fat jez
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    top tip, always give us the full story and you might have got a quicker answer :smashin:
     
  23. mjcairney

    mjcairney
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    Sounds good, and do note what fat jez said in the previous post - good advice. :)

    Best of luck,

    Martin.
     

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