Hi,
We got a 60ph660v from Richersounds today, great customer service allthough alittle flawed.
I called up yesterday and a shop out of town said we could get the tv out and test for input lag as the last lg we had was 2011 3d lg plasma can't remember the name but it went back due to input lag and interference.
Had samsungs ever since and they have been great sets.
But today we found after traveling the guy was'nt at work today and we wasnt allowed to open the box, they did offer to arrange to pick it back up if it had issues for a refund so we would'nt have to travel again.
I have now called back and after a very brief chat with no real details given to us they said they would try there best to pick it up but it may take awhile
I know Rs are a great shop so hopefully things will go smoothly, just can't get the feeling of the grupyness on the other end of the phone and no real details given.
We allready have a 60e6500 in the living room, the lg was going tobe set up in the games room but there are some issues with it which 'll cover below.
1st
Stock Tv, hd films or games, with certain text, and scenes the plasma seems to have interference to one side of what ever is causing it at the time so lets say watching hollyoaks from the stock tv tuner the credits at the end on the left has a slight after image aswell as interference lnes, this goes for everythng tested so far from different sources.
Major issue and exactly the same as was on the lg plasma we had years ago !
2nd
Input lag for gaming.
Tried all the tweaks pc label and different inputs ect.
In 2d we can feel input lag that is'nt there on the e6500.
In 3d there is roughly 3x the amount of input lag 2d has so 3d gaming is out the question and 2d is allso abit poor.
e6500 has the same input lag in 3d as it does in 2d and is a super tv.
3rd
Colours are washed out, tried alittle tweaking but the lg just does'nt come close to the picture we see on the 60e6500.
So we brought the tv and now it's being returned.
Edit
13/5/13
As i said in other post's John would sort the issue out and he has, he got a great guy to call me and sort everything out, he could'nt be more sorry for somebody elses mistakes and helped me the best he could which involved the tv being picked up and a cash refund given but as i was allready expecting a bank refund as the shop said they'd pick it up i have opted for the bank refund as to make things easier for us both, i dont have to travel and they dont have to get the cash.
It was infact a issue with the shop wether that was due to misinformation or lack of info i dont know but i'm sure somebody will be able to correct it. Phillip the 1st guy i spoke to at shop was correct in saying i could have a look at the tv if i was gong to buy it if i was happy so none of this should of happened and they should of arranged a time that was suitable to arrange for a cash refund as they should of returned the cash.
So the issue should never of happened, i thought this, so i was correct in my way of thinking.
As i know this was nothing more than an issue i'm more than happy to use richersounds again, if they had what i wanted i would of been happy for them to keep my money but they did'nt.
The whole thing took less than a few hours to sort out as Richersounds did'nt sign in till today and im sure if i was taking the tv back it could of been sorted today or tomoz, very fast customer service.
Thankyou Richersounds for having a forum member that has a great team to help sort anything out.
We got a 60ph660v from Richersounds today, great customer service allthough alittle flawed.
I called up yesterday and a shop out of town said we could get the tv out and test for input lag as the last lg we had was 2011 3d lg plasma can't remember the name but it went back due to input lag and interference.
Had samsungs ever since and they have been great sets.
But today we found after traveling the guy was'nt at work today and we wasnt allowed to open the box, they did offer to arrange to pick it back up if it had issues for a refund so we would'nt have to travel again.
I have now called back and after a very brief chat with no real details given to us they said they would try there best to pick it up but it may take awhile
I know Rs are a great shop so hopefully things will go smoothly, just can't get the feeling of the grupyness on the other end of the phone and no real details given.
We allready have a 60e6500 in the living room, the lg was going tobe set up in the games room but there are some issues with it which 'll cover below.
1st
Stock Tv, hd films or games, with certain text, and scenes the plasma seems to have interference to one side of what ever is causing it at the time so lets say watching hollyoaks from the stock tv tuner the credits at the end on the left has a slight after image aswell as interference lnes, this goes for everythng tested so far from different sources.
Major issue and exactly the same as was on the lg plasma we had years ago !
2nd
Input lag for gaming.
Tried all the tweaks pc label and different inputs ect.
In 2d we can feel input lag that is'nt there on the e6500.
In 3d there is roughly 3x the amount of input lag 2d has so 3d gaming is out the question and 2d is allso abit poor.
e6500 has the same input lag in 3d as it does in 2d and is a super tv.
3rd
Colours are washed out, tried alittle tweaking but the lg just does'nt come close to the picture we see on the 60e6500.
So we brought the tv and now it's being returned.
Edit
13/5/13
As i said in other post's John would sort the issue out and he has, he got a great guy to call me and sort everything out, he could'nt be more sorry for somebody elses mistakes and helped me the best he could which involved the tv being picked up and a cash refund given but as i was allready expecting a bank refund as the shop said they'd pick it up i have opted for the bank refund as to make things easier for us both, i dont have to travel and they dont have to get the cash.
It was infact a issue with the shop wether that was due to misinformation or lack of info i dont know but i'm sure somebody will be able to correct it. Phillip the 1st guy i spoke to at shop was correct in saying i could have a look at the tv if i was gong to buy it if i was happy so none of this should of happened and they should of arranged a time that was suitable to arrange for a cash refund as they should of returned the cash.
So the issue should never of happened, i thought this, so i was correct in my way of thinking.
As i know this was nothing more than an issue i'm more than happy to use richersounds again, if they had what i wanted i would of been happy for them to keep my money but they did'nt.
The whole thing took less than a few hours to sort out as Richersounds did'nt sign in till today and im sure if i was taking the tv back it could of been sorted today or tomoz, very fast customer service.
Thankyou Richersounds for having a forum member that has a great team to help sort anything out.
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