LG 42LV3500. Is a firmware update a reliable fix to this issue (lines)?

[dkc500]

Hi all. I bought an LG LED TV recently, the 42LV3500. After about a half hour, horizontal lines appeared on the screen, as seen:


42LV3500 - Imgur


The lines are darker on the right side of the screen. I carried it back to the vendor and they were initially going to either replace it (which will take long to ship back and forth) or I'd pay the difference for a higher model. Today they claimed that a firmware update resolved the issue. I haven't found any info online with respect to this specific problem being resolved by a firmware update. Does anyone have any experience with something similar to this? I'm uncertain if this is a reliable fix. Thanks!

 

[wad]

simple if they claim it is fixed and then fails again later on then its replacement time, they can do 3 things 1 fix the issue 2 replace the unit or 3 refund, and they done 1, take it from there. Our brand new tv had issues, a firmware up date fixed it not looked back since, that was 7 months ago.

 

[dkc500]

simple if they claim it is fixed and then fails again later on then its replacement time, they can do 3 things 1 fix the issue 2 replace the unit or 3 refund, and they done 1, take it from there. Our brand new tv had issues, a firmware up date fixed it not looked back since, that was 7 months ago.

thanks for the feedback. what was the specific issues with yours that the firmware update resolved? What I am looking at is that a firmware is not the proper fix for that issue, that it may resolve it for a while, and then later on down the road after warranty ends, the issue returns.

I don't know how exactly it would work with a TV. My only reference for this is PCs, where sometimes a format or a firmware update can temporarily resolve an issue, but the cause really is an underlying hardware issue, and it eventually returns.