OliverwithabrokenTV
Novice Member
Just would like to share my experience of Hisense. If you are considering to buy a new Hisense TV, I urge you to please read this review. These two minutes may save you a lot of anger, misery and disappointment in the long run. My experience of the Hisense product and customer services has been nothing but atrocious, poor-quality and completely awful.
Firstly, let’s cover the TVs themselves. The Hisense TV’s are cheap, plasticky and feel completely budget. It’s budget in price but you definitely get what you pay for. Everything about the whole set feels cheap and you can see they have clearly cut corners everywhere they can For example:
· The TV itself picture leaves much to be desired – the colours are all washed out, extremely poor HDR and lacks any decent detail.
· The sound is incredibly tinny – it is clear they have cut costs in the audio department. Like listening through old tin cans.
· The TV remote is poorly made, with very audible ‘clicky’ buttons which is incredibly irritating.
· The worst is it’s user interface which is incredibly slow, buggy and crashes while watching TV. It just doesn’t work and is not intuitive. Good luck watching Netflix or using any apps – my old Nokia 3310 works better than this TV.
I would like to balance the review out with a positive, but I am really struggling with anything good to say about this TV set.
Secondly, let’s cover my time with the TV set. After 14 months, the TV started to suddenly turn off at random intervals. Imagine buying a new TV and then after a year it randomly turns itself off and it won’t turn on again? Very odd behaviour, especially for a set that is still new (but conveniently out of their warranty period!).
After contacting Hisense and begging for a repair, they agreed to look into it. They arranged a van to come pick the TV up and then after 3 weeks, they then sent me the TV set back with a massive smash:
Imgur
Opening the package, it was the remote control which had been loosely thrown in the package which caused the screen to be smash.
After numerous more calls and emails with customer services they felt it was outside their warranty procedure. Let me make this clear: Hisense delivered me a smashed screen TV and told me that it is outside their warranty period. Let that sink in.
I’ve learnt my lesson and will never, ever by from Hisense ever again. The TV sets they produce are cheap, using budget parts, feels plastikyc and break after 12 months.
The Hisense customer services are unhelpful and only look for ways not to take responsibility.
And their repair service will deliver you a TV in a WORSE condition then you sent it to them.
Please, if you are considering buying a Hisense TV my one word advice is DON’T. Don’t touch them with a barge poll. Regardless of the price, it just isn’t worth it – you’ll end up paying twice. If you know someone thinking of buying a Hisense, be a good friend and tell them to avoid this terrible brand.
Cheap TVs. Awful company. Truly terrible. Avoid at all costs.
Firstly, let’s cover the TVs themselves. The Hisense TV’s are cheap, plasticky and feel completely budget. It’s budget in price but you definitely get what you pay for. Everything about the whole set feels cheap and you can see they have clearly cut corners everywhere they can For example:
· The TV itself picture leaves much to be desired – the colours are all washed out, extremely poor HDR and lacks any decent detail.
· The sound is incredibly tinny – it is clear they have cut costs in the audio department. Like listening through old tin cans.
· The TV remote is poorly made, with very audible ‘clicky’ buttons which is incredibly irritating.
· The worst is it’s user interface which is incredibly slow, buggy and crashes while watching TV. It just doesn’t work and is not intuitive. Good luck watching Netflix or using any apps – my old Nokia 3310 works better than this TV.
I would like to balance the review out with a positive, but I am really struggling with anything good to say about this TV set.
Secondly, let’s cover my time with the TV set. After 14 months, the TV started to suddenly turn off at random intervals. Imagine buying a new TV and then after a year it randomly turns itself off and it won’t turn on again? Very odd behaviour, especially for a set that is still new (but conveniently out of their warranty period!).
After contacting Hisense and begging for a repair, they agreed to look into it. They arranged a van to come pick the TV up and then after 3 weeks, they then sent me the TV set back with a massive smash:
Imgur
Opening the package, it was the remote control which had been loosely thrown in the package which caused the screen to be smash.
After numerous more calls and emails with customer services they felt it was outside their warranty procedure. Let me make this clear: Hisense delivered me a smashed screen TV and told me that it is outside their warranty period. Let that sink in.
I’ve learnt my lesson and will never, ever by from Hisense ever again. The TV sets they produce are cheap, using budget parts, feels plastikyc and break after 12 months.
The Hisense customer services are unhelpful and only look for ways not to take responsibility.
And their repair service will deliver you a TV in a WORSE condition then you sent it to them.
Please, if you are considering buying a Hisense TV my one word advice is DON’T. Don’t touch them with a barge poll. Regardless of the price, it just isn’t worth it – you’ll end up paying twice. If you know someone thinking of buying a Hisense, be a good friend and tell them to avoid this terrible brand.
Cheap TVs. Awful company. Truly terrible. Avoid at all costs.