Leaving Pipex

[skip124]

hi there hopefully someone will give advise on this, im on pipex/homecall ISP and have got both broadband and phone through them in a package, but after getting slow speeds the past few weeks i want to switch to a different ISP and a different phone provider, I know i need a MAC code to switch over to O2 broadband, but do i need any thing to switch my phone to UTV talk (Northern Ireland), i know pipex are nortoriosly hard to cancel but ill try my luck wit them, can any help, i am well past the 12 month contract period so hopefully wont be charged extra for cancelling, hopefully this all makes sense to you, and hopefully u can advise me

THanks Skip

 

[accyuklad]

if you past your 12mth you got right to cancel for free

 

[skip124]

i thout that it just wat info i need to get off them to do the switch, was reading on other forums that if you have a phone AND broadband service it may be harder to get switched over, really need help last speed check i was gting 0.5 download speed which is sh**e

 

[accyuklad]

well pipex are tiscali and they both owned by talktalk just ask for your mac and get changed back to bt line and o2 broadband

shouldnt take longer then 5working days for mac if so just take it to ofcom

 

[skip124]

what do u mean change back to bt line

 

[accyuklad]

o2 dnt do rental line

 

[skip124]

oh yea i no dat, but was gona go to UTV talk there do unlimited calls and all that, so would that mean once i get mac code just sign up to o2 and UTV talk at same time, sorry if this all sounds stupid, but when it comes to all this im clueless

 

[accyuklad]

i not sure if o2 are strict on line you go with but you best ringing o2 to see if they will allow you to have broadband on utv

 

[skip124]

just looked at T&Cs on both o2 and utv, and both say a bt line required, which i do think we have, but just noticed this on o2 need to supply (c) a clear and operational landline number (except if provided by Talk Talk, Bulldog, Kingston Communications or the landline is a cable landline);

 

[accyuklad]

well you will need to get your provider the notice u finishing and give mac to o2 but i think you might not be able to give it them till you get your number for your line as it be different i think once you switch lines

 

[skip124]

yea dats what im worried about i cant really afford to get cut off, but i think my next plan of action would be to contact o2 and utv to see what they say, and then hopefully get the pleasure of trying to talk to pipex to cancel (wish me luck).

 

[accyuklad]

well i dont think you should get cut off it should be a straight swap even though you get a new number i think or you might get to keep same number but can always ask o2 if they let you keep a utv number and ask utv if you can use o2 broadband lol but i think utv might say no as they do broadband aswell

 

[skip124]

i think you keep the same number, i think it changes if you move to a cable provider, surely o2 would accomadate that, as people are prob using all different phone providers nt just bT, all thats required to switch is a bt line, hopefully its not as compicated as im making it ot out to be, i no utv supply broadband, but they sell different packages for just phone, and then 4 phone and Broadband, so if o2 are happy, then all utv need to know is that i alredy have broadband so hopfully wont try to ram their packages down me throat

 

[accyuklad]

well you just after see what o2 say tomorrow and utv