Lease car damage after collection

Discussion in 'General Chat' started by Solomon Grundy, Dec 22, 2016.

  1. Solomon Grundy

    Solomon Grundy
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    Hi. My previous lease car was collected a couple of weeks ago but I have received an invoice for a dent and repaired paintwork which was definitely not present when collected. How can I contest this and refuse to pay? It is £200.00. Has anyone been through this before? I haven't had any paintwork done whatsoever and the car was immaculate when it went.
     
    Last edited: Dec 22, 2016
  2. Showoff

    Showoff
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    Not the same but similar. Did they not give you an inspection report when they collected the car?
     
  3. nheather

    nheather
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    Must have been a tiny dent to be repaired for £200.

    Cheers,

    Nigel
     
  4. Solomon Grundy

    Solomon Grundy
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    It was 64.00 for a dent and the rest was for dirt in the paintwork from this supposed repair.
     
  5. Solomon Grundy

    Solomon Grundy
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    Yeah. It was immaculate. There was a scratch on the door 2cm long which I paid to have machine polished out before it left. That was all apart from a stone chip on the bonnet the size of a pin head.
     
  6. aVdub

    aVdub
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    If it was marked as no damage by the person who collected then any damage afterwards is theirs to pick up.
     
  7. Showoff

    Showoff
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    In that case if the inspection report doesn't list it, I'd definitely ask how they can pin it on you.

    I got charged £50 per wheel for curbing (wife's car!) and £200 for wear to the drivers seat bolster which I argued on the basis that surely that is the very definition of fair wear and tear. It's not my fault that Nissan didn't build the car with quality leather seats! The seat on a 2 year old Qashqui should not look worse than my BMW 3 times that age. They refused to budge though, so I just paid it in the end, but won't lease another car from the same company again.
     
  8. Solomon Grundy

    Solomon Grundy
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    No damage marked in the sheet apart from the stone chip on the bonnet as it left me. The car was fully clean and valeted.
     
    Last edited: Dec 22, 2016
  9. Showoff

    Showoff
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    It's all just a big money making scheme anyway for the lease company. I asked the guy that collected our car what would happen to it and he said he's taking it directly to the auctions, so the money isn't really to repair the car.
     
  10. aVdub

    aVdub
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    Contest it.
    If marked as no damage from the collection agent then any future damage becomes their responsibility as you have written proof of no damage.

    Any small print stating damage found later and not on inspection could result if further charges at all?
     
  11. Solomon Grundy

    Solomon Grundy
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    Yeah they say the final check is done after collection when it gets to Mannheim Auctions.
     
  12. Solomon Grundy

    Solomon Grundy
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    Looks like it. What a scam. I can't prove anything obviously which is what is making me so angry!

    Be seriously warned about leasing cars through Hitachi Capital.
     
  13. LJx

    LJx
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    You could probably find it on the auction site at some point
     
  14. furryhobnob

    furryhobnob
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    The missus had this on a car, inspection sheet said nothing, they then tried to charge her for 4 marked alloys and some scratches that wasn't there, total cost around £650, I did some online searching and found a website with people that know the law inside out, they did a mock letter with bits to fill in yourself like car reg etc, sent that off.
    A few days later she got a phone call saying we will half the cost to £300ish which she was just going to pay, I told her to hold her ground, every time they called she said I want anything you've got to say in writing I'm not speaking on the phone, they never sent another letter out but tried calling every few weeks, the missus would say the same I'm not talking on the phone I want it in writing, she hasn't heard from them for over 2 years now, it's a scam which alot of people will just pay, most of it falls under general wear and tear in the time you've had the car
     
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  15. phillyd1981

    phillyd1981
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    So you do have hand over paper work stating no damage other then the stone chip mentioned.
     
  16. balidey

    balidey
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    I used to drive for a repo firm and the hand over paperwork was key.
    But, you can't take our word for it. You need to check your contract and the small print.
    If they mention the hand over paperwork, then you may be able to get out of it. But if the terms you signed say that there is a secondary check, without you present, and that can be adjusted to include anything, then 1: you are screwed and 2: they should not be allowed to get away with having that. So you should make a song and dance about it to the usual media outlets.
     
  17. hippo99

    hippo99
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    They can have it T&C all they like, but it would likely be considered an unfair term & ruled invalid if it went to small claims. I'd say this leasing damage clause comes under 'Unbalanced rights'.
    There's an unfair term in my contract, what can I do?

    What's to stop the pickup driver from taking away a perfect car, total it on the drive back, then sending an invoice saying it had XY damage? Hence unfair terms.
     
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  18. Solomon Grundy

    Solomon Grundy
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    Yes I have that.
     
  19. phillyd1981

    phillyd1981
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    They do not have a case against you as far I can tell.
     
  20. Solomon Grundy

    Solomon Grundy
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    The other thing is that the letter they send has no way of contacting them other than a centralised email address. I guess I will have to wait until they send the invoice and reject it then. It's all just nonsense I could do without.
     
  21. PsyVision

    PsyVision
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    It's like renting a house, take photos when you move in, photos when you move out!
     
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  22. sniffer66

    sniffer66
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    I did the same on my last lease. I took about 100 photos before they arrived for the check
     
  23. Solomon Grundy

    Solomon Grundy
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    I will this time.
     
  24. Showoff

    Showoff
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    Were you not making your lease payments by direct debit? By the time you get the invoice they will already have taken your money and you'll then have a fight to get it back.
     
  25. Solomon Grundy

    Solomon Grundy
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    I cancelled the direct debit as soon as the last payment was made.
     
  26. SteveCritten

    SteveCritten
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    I always take photos on my phone when I hire a car before I leave and after I drop off. it may be an idea to do the same for lease.
     
  27. imightbewrong

    imightbewrong
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    To be devil's advocate, what does a photo actually prove? Unless the pickup guy is in each photo, what's to say nothing happened to the car between you taking the photo and you giving it back? You could take a photo of the car the day you get it, stash it for three years, then send it to them after you hand it back and say 'look - immaculate'. Or do you put today's paper in each one maybe? :)
     
    Last edited: Dec 23, 2016
  28. SteveCritten

    SteveCritten
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    No I do it while the pick up person is there more so they don't get any ideas plus all photos are time stamped.
     
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  29. PsyVision

    PsyVision
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    You devil :p
     
  30. imightbewrong

    imightbewrong
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    Yes if the person is there that must be the only way. Can't believe a timestamp means much in this day and age. Although I'm sure it would be tempting to do a bit of 'shopping out scratches :devil:
     

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