Hello everyone.
This is a long story and I would have searched the other thread but it's 11,000 postings long now which is just daft...
I got my LE40M87BDX from Beyond Television at the end of August. To start with it was okay but it was a couple of weeks before I tested it properly because I didn't have Sky HD or it mounted on the wall.
Then I got a noticeable clouding on the left hand side, accompanied with a kind of pulsing horizontal line across the screen. This was at the start of October, so just over 28 days.
I mailed Beyond Television about it and all I got from them was a reply saying it's nothing to do with them because it's outside the 28 days (more of that later) and that I should contact Samsung.
I contacted Samsung and they engaged a local TV repair company to take the telly and test it. Based on their findings the telly would be replaced if necessary or fixed (more on that later too...)
So it was away for a couple of weeks and they said they couldn't find anything wrong with it. Now my confidence in them is low, especially when I saw how they picked up the telly (in the back of a transit with a dust sheet thrown on it). So I don't believe it was properly tested, to be honest.
I spoke to the engineer we agreed that I'd have the telly back and see if it was still happening, which of course it was. This is on all inputs - HD via HDMI, DVD via HDMI, Freeview through the internal decoder and regular terrestrial. BTW, the wall on which the telly is hung has nothing in it aside from some power cables for the regular electric sockets at skirting level. Surely this isn't an interference problem? Anyway, I invited the engineer to my house to see it for himself. He declined and said he'd tell Samsung anyway that it needed to be fixed (didn't want the hassle I guess).
I waited and heard nothing from Samsung. I called them and they said that they'd spoken to these jokers and had been told they couldn't find anything wrong with the set so the case was closed. I spoke directly to the jokers again and the engineer yet again said he didn't know why that had been said but he'd confirm the telly was broken if asked.
I re-called Samsung and got a call back today...you guessed it, they say the jokers STILL say they couldn't find anything wrong with the telly. So, I had heated words with the Samsung people because I still have a broken telly.
The upshot is that Samsung won't repair it because their "independent" engineers say there's nothing wrong with the telly. They don't have any other independents in my area so I'm stuffed there. Samsung say that I should actually go back to Beyond Television because even outside the 28 days, they have a resposibility for the goods to be working correctly.
I know what will happen. Beyond Television will tell me that the telly can't be replaced by them, I need to contact Samsung...and the whole cycle will start again.
Can anyone please, please, please tell me what I should do? I have a near-on £900 telly which has awful clouding and they're all passing the buck.
Thanks for listening...
RS.
This is a long story and I would have searched the other thread but it's 11,000 postings long now which is just daft...
I got my LE40M87BDX from Beyond Television at the end of August. To start with it was okay but it was a couple of weeks before I tested it properly because I didn't have Sky HD or it mounted on the wall.
Then I got a noticeable clouding on the left hand side, accompanied with a kind of pulsing horizontal line across the screen. This was at the start of October, so just over 28 days.
I mailed Beyond Television about it and all I got from them was a reply saying it's nothing to do with them because it's outside the 28 days (more of that later) and that I should contact Samsung.
I contacted Samsung and they engaged a local TV repair company to take the telly and test it. Based on their findings the telly would be replaced if necessary or fixed (more on that later too...)
So it was away for a couple of weeks and they said they couldn't find anything wrong with it. Now my confidence in them is low, especially when I saw how they picked up the telly (in the back of a transit with a dust sheet thrown on it). So I don't believe it was properly tested, to be honest.
I spoke to the engineer we agreed that I'd have the telly back and see if it was still happening, which of course it was. This is on all inputs - HD via HDMI, DVD via HDMI, Freeview through the internal decoder and regular terrestrial. BTW, the wall on which the telly is hung has nothing in it aside from some power cables for the regular electric sockets at skirting level. Surely this isn't an interference problem? Anyway, I invited the engineer to my house to see it for himself. He declined and said he'd tell Samsung anyway that it needed to be fixed (didn't want the hassle I guess).
I waited and heard nothing from Samsung. I called them and they said that they'd spoken to these jokers and had been told they couldn't find anything wrong with the set so the case was closed. I spoke directly to the jokers again and the engineer yet again said he didn't know why that had been said but he'd confirm the telly was broken if asked.
I re-called Samsung and got a call back today...you guessed it, they say the jokers STILL say they couldn't find anything wrong with the telly. So, I had heated words with the Samsung people because I still have a broken telly.
The upshot is that Samsung won't repair it because their "independent" engineers say there's nothing wrong with the telly. They don't have any other independents in my area so I'm stuffed there. Samsung say that I should actually go back to Beyond Television because even outside the 28 days, they have a resposibility for the goods to be working correctly.
I know what will happen. Beyond Television will tell me that the telly can't be replaced by them, I need to contact Samsung...and the whole cycle will start again.
Can anyone please, please, please tell me what I should do? I have a near-on £900 telly which has awful clouding and they're all passing the buck.
Thanks for listening...
RS.