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LCD's are nearly dead unfortunatly, no we dont sell them

Discussion in 'Projectors, Screens & Video Processors' started by Anim, Sep 23, 2005.

  1. Anim

    Anim
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    I was walking around Poole in Dorset with my girlfriend and happened upon a SevenOaks shop. I went in and there are two demo rooms. Cool I thought, I can demo some PJ's

    I asked the guy if they did any LCD projectors and he quoffed and said "LCD's are nearly dead unfortunatly, no we dont sell them"...in a teacher to child voice. My Girlfriend was behind me and after me explaining how cool LCD's projectors are to her over the last few months I felt a complete tit.

    I went blue in the face and said what about the Z4, the AE900? he said "errr well yeah thats it tho"

    so i said "what about Sony and the 6000:1 contrast ratio of the HS50 and Hitachi"

    He then turned around and started to fiddle with an Amplifier.

    I then said What about Rainbows?

    He then said "Ive got a demo to do in a few minutes and I cant get this amp working so im going to have to leave you now"

    I felt a bit akward and kind of left the shop but he did shout me and say I was welcome to demo the 800 quid dlp and the 2k dlp anytime I wanted.

    Why do the high street shops disregard LCD projectors so much?

    Anim
     
  2. DEANO-B

    DEANO-B
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    Do a search for sevenoaks on these forums and you'll find how bloody arrogant and incompetent they are!
     
  3. mattwakeman

    mattwakeman
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    I think you may have the answer to your own question there mate

    But fair play for giving him a verbal kicking though! The sad fact is that most high-street retailers employ people who don't use the products they sell...and are mainly stupid.

    And since DLPs make my head feel like its going to explode I can only hope that LCDs aren't going anywhere yet...
     
  4. gandley

    gandley
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    NFS.... Normal For SevenOaks.

    Yet they dictate so much.
     
  5. Piers

    Piers
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    Seven Oaks is a franchise - there are good ones and there are bad ones. The good ones are good and are at last starting to wake up to what calibration of audio / video is all about (and some have ISF / HAA qualified staff) - the bad ones haven't a clue.
     
  6. Knyght_byte

    Knyght_byte
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    sorry, got to put my oar in, its nothing to do with sevenoaks

    its to do with the people that end up employed in the shop

    swiss cottage branch of sevenoaks has some really good guys working in it, freindly, helpful and useful, they dont just push you in to buying what they need to shift, quite often recommending something they dont even stock themselves.......

    its the same principle in any sales environment (i've worked in many so i know)......if you get a manager thats prepared to take a small loss in revenue for the sake of continued custom, he/she will only employ people who know what they are doing.......if he/she only cares about the profit margin then they will employ people who will feed you bullspit all day long to get a sale.......

    the sevenoaks shops are franchises, so they have to provide a profit, but they have a freeish hand in how to do it......so some have managers who couldnt care less and saw a chance to make money, oh well, there are plenty of one off private hifi shops that do exactly the same....dont blame a whole chain just for a few bad eggs....

    its like people who slag off a company like Dell, wow, they supply thousands of computers, of course they will have problems, can you name a single company that is PERFECT EVERY SINGLE TIME in its ability to supply a product?...NO....

    best thing you can do is to report the guy who told you that in the branch as having not enough knowledge to do his job, make sure it gets to the sevenoaks head office first......they are authorised stockists for some high end companies, so they will take it seriously if a staff member is selling through total bullspit......

    ok, rant over...heh
     
  7. ijd

    ijd
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    all the sevenoaks staff i have come in to contact seem to have a gherkin shoved up their soul!!! ok so they sell top end gear but what they dont sell they rubbish as not worthy, therefore they dont get my money nor will they in the future.
     
  8. Knyght_byte

    Knyght_byte
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    well, the swiss cottage guys are all quite well spoken and well educated, so i guess some people might find them aloof in their demeanour, but they are not, they are really good guys who know a lot of what they talk about, they go on regular training sessions by the various companies they sell for....but also bone up on info on things they dont stock.....even if you just come in for a cable they are happy to take the time to make sure you get the right cable for what you want, even to the point where i've heard them suggest the person pops round the corner to the Richer Sounds shop as they can get the cable thats suitable for their needs a lot cheaper...

    like i said, im sure some of their shops have staff who are not so useful, so report them, you owe it to people who spend money on hifi....people expect crap in conventional high street electrical retailers, NOT in a dedicated hifi shop....
     
  9. Piers

    Piers
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    ijd,

    You obviously haven't met the good ones - they are out there (and I have absolutely no connection with Sevenoaks other than having calibrated a couple of their customers' panels).
     
  10. ijd

    ijd
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    I am not trying to tar them all with the same brush, but i have been into a couple of their shops and just felt they were to busy to talk to me, when i mentioned what i was looking for they adopted a snobbish attitude,rather than trying to direct me towards something they did sell,they totally rubbished what i was looking for,a bad saleman always dismisses the competion, maybe i have just been unlucky.
     
  11. Piers

    Piers
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    Before I got into this industry I too would have shied away from the specialist retailers as I had a weird idea that they would regard me as inferior - don't know why, just that I wasn't coming into their shop wanting to spend £2k +. . Now in the trade, and having met many of the key players, there are good ones and bad ones out there (IMHO!).

    The good ones will talk to you without being patronising, whether you have £200 or £20,000 to spend. If they don't, go elsewhere.
     
  12. ZippyCat

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    I may have only visited four Senenoaks stores, but there is definitely a common theme running through them. I have yet to encounter a member of staff who actually knew what they were talking about, or didn’t have an attitude problem.
     
  13. DEANO-B

    DEANO-B
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    The whole point of my post earlier telling people to 'do a search on Sevenoaks' was to point out that Sevenoak retailers are not affected by 'a few bad eggs' but unfortunatley has a real problem with most of their branches. The amount of complaints about Sevenoaks is frightening compared to 'non specialists' such as Currys/Comet, whose staff are usually as helpfull as they can be given there training, but do not refer to turning on a snotty and superior act when it turns out that you know more than they do about a specific product. This attitude which a lot of Sevenoaks staff has, if not addressed by there manager, should be addressed at a higher level of management either by the many complaints I'm sure they get or by another means of feedback such as questionares to customers/ online satisfaction surveys or 'Mystery Shoppers' which a lot of companies use to get a real feeling of how their sales people actually perform.

    P.S. Now that's a rant! :D
     
  14. Timbo21

    Timbo21
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    Yes, they go on special 7oaks training courses in how to spout c**p :rotfl:

    However, the 7oaks guys I got my stuff from (Weybridge) were really nice. They didn't give me any bull, and any questions I had they got straight onto manufacturer/supplier to find out.
    Sadly, other 7oaks I went to were different :mad:

    T.
     
  15. Jeremy_a

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    I have nothing but praise for my local Sevenoakes branch (Peterborough). I bought my Dali Concept 6 speakers there, and the guy serving me was fantastic. Last week, I went in to look at projectors and again was served by the the same guy. He gave me a good hour demo of two projectors, even though I said I was only looking.
     
  16. pjclark1

    pjclark1
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    So why are they working in a minimum wage job?
     
  17. DEANO-B

    DEANO-B
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    And here lies the problem!!
     
  18. Anim

    Anim
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    I guess the manager who I spoke too was just a little arrogant then. I have emailed asking for him to change his tune in regards to LCD projectors (e.g. they are far from dead) as I think people need to be told else they never change. Maybe he will listen, maybe not but i've done my part as a pre sales customer.

    So its agreed that some SevenOaks stores are very helpful, I might even take a drive to these other "good" stores instead of my local one as I do like the demo room setups they have.

    Anim
     
  19. Knyght_byte

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    quite possibly because they like what they do? and i doubt they earn a minimum wage.....its a sales job so there will be some commision attached...

    but the three main guys in this branch between them know the products they sell very well, one is more in to musical side on the classical note, another is in to the a/v side, and the third guy is in to it all....he knows how AND why things work.......they have a couple of more apprentice type staff which i think are more in to the selling side than the knowledge side, but i dont think they let them loose on the customers too much....lol

    mind you, the swiss cottage branch has been going for quite a while, so mebbe they have learned the best approach is to accept all comers and treat them well to get a good rep.......shame other 7oaks shops are letting them down i guess....

    mind u Richer Sounds have gone a similar way, they used to be super friendly and helpful and had good products and stock etc (at different price ranges) when i started getting separate hifi stuff (about 8 or 9 years ago)....now they are mostly full of pile 'em high cheap A/V stuff with staff who just sell you the product like they do in dixons, no real advice or time taken anymore.....shame...
     
  20. Timbo21

    Timbo21
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    It seems very difficult to demo anything at Richer Sounds. Pretty much seems to be you can if they've got it set up. Kingston hasn't got any demo rooms :(
    and as Knyght_byte says it's just pile them up & knock them out!
     
  21. PJTX100

    PJTX100
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    Richer seem to be phasing out demo rooms, their arguement is that with their returns policy people can try at home and return if it's not up to scratch. They also said that they were wasting too much time setting up demo's that people weren't turning up to.

    I think the (other?) reason is that plasmas take up a lot more room. Shame, I used to like the variety on offer ar Richer, loads of stuff piled high and sold cheap. They seem to be going the way of Comet with all these plasmas...PJ
     
  22. Timbo21

    Timbo21
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    Yeah, I wanted to try out some Mordaunt Shorts, and they said if I wasn't happy with them I could change them within 14 days. Problem was however,
    was that I didn't fancy anything else they had, and they would only swap & wouldn't do a refund. So, I bought a pair of quadd 11L's elsewhere :thumbsup:
     
  23. PJTX100

    PJTX100
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    I didn't appreciate that subtlety, and as you say with their relative lack of variety now they will lose custom. They are still IMHO a good place to buy kit though and basically if I want something, and Richer stock it, I'll always buy it from them as my first preference...PJ
     
  24. Knyght_byte

    Knyght_byte
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    i used to enjoy going in their shops, browse around, have a chat, mebbe hook something up to listen, whether in a demo room or even on the shop floor in the larger branches......

    sadly very few of their staff now know anything about the products, in fact one i spoke to didnt even know i was talking about a subwoofer when i was asking him some questions....lol...i wasnt being cryptic or anything.....

    but as with Sevenoaks, im sure Richer Sounds still has good staff in some of their shops......amusingly tho, the two branches of both that i use (Sevenoaks and Richer Sounds) are in Watford and Swiss Cottage, total opposites of each other....lol

    i remember getting my Wharfedale Diamond 7.3's from Watford Richer Sounds, some 7 or so years ago, lovely bloke in the shop, i'd originally gone in looking at those cheap £50 floorstanders they always had advertised, he said for £50 they play music, but to be honest its worth listening to a couple models for £100 more and get real sound that'll last......and he was right, Wharfedales still going strong today (albeit i've given them to my mum..lol)........when i went in a year ago, i got the 'sorry, cant demo anything, but if it isnt right we can swap it'......oh great, so i gotta lug a dirty great big pair of speakers home, set them up, try them, then lug them back, swap them for another pair, lug those home...and pray it sounds better?.....sorry, thats really going downhill Richer Sounds......even Dixons let you listen to the hifi your interested in while its on the shelf!
     
  25. pragmatic

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    I have nothing but praise for my local Richers and Sevenoaks in Newcastle, the superfi that was there seemed pretty good the staff were atleast friendly and chatty.

    There is a hifi shop in newcastle i won't go in though, because they do seem to try to sell you something instead of just talking to you, and I know that what their there to do but as soon as some one starts to sell me something i'm not interested i'll switch off. I also like to research my product before commiting too, so this kind of tactic is of little use (at least on me).
     

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