J
javamidge
Guest
I purchased a JVC LCD tv in November 2004 and an extended warranty for a further 12 months. In January 2006 the set developed a shadowy line so I contacted the insurance company to arrange a repair.
The set was collected by a local company recommended by the insurer. This repair company showed very little interest in making any repair. (never returned calls etc). After complaining regularly to the insurance company the set was finally returned to JVC on the understanding it would be replaced.
After almost two months the latest is that JVC have now passed the set onto another repair company somewhere to assess if it is to be repaired or replaced.
After a great deal of research I decided to buy a JVC set believing it to be a quality product with good customer support. However, failure at 14 months and at present no prospect of receiving a replacement or a repair after almost two months has proved me wrong.
Has anyone else found it this difficult to get an LCD repaired?
The set was collected by a local company recommended by the insurer. This repair company showed very little interest in making any repair. (never returned calls etc). After complaining regularly to the insurance company the set was finally returned to JVC on the understanding it would be replaced.
After almost two months the latest is that JVC have now passed the set onto another repair company somewhere to assess if it is to be repaired or replaced.
After a great deal of research I decided to buy a JVC set believing it to be a quality product with good customer support. However, failure at 14 months and at present no prospect of receiving a replacement or a repair after almost two months has proved me wrong.
Has anyone else found it this difficult to get an LCD repaired?