1. Join Now

    AVForums.com uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

Lacie Technical Support - do they ever answer ?

Discussion in 'Desktop & Laptop Computers Forum' started by HMHB, Apr 26, 2005.

  1. HMHB

    HMHB
    Distinguished Member

    Joined:
    Nov 11, 2001
    Messages:
    25,510
    Products Owned:
    0
    Products Wanted:
    0
    Trophy Points:
    166
    Location:
    Nottinghamshire
    Ratings:
    +3,850
    I've been waiting for assistance from Laciw Technical support for a week now and still had no answer. There's no phone number on the site and only email contact.
    I bought an external hard drive from their own shop along with a Firewire 800 card and am not sure if I need to download and install patches because of some mention of it elsewhere on the site (mentions problems with XP SP2). Since installing and using the Firewire 800 card last night, I've encountered problems when booting for the first time, it sepnds an age sorting out indexes and files structures on the external drive, whereas using it before on normal firewire didn't give a probem.
     
  2. deaf cat

    deaf cat
    Active Member

    Joined:
    Feb 9, 2005
    Messages:
    1,221
    Products Owned:
    0
    Products Wanted:
    0
    Trophy Points:
    48
    Ratings:
    +58
    I hope they have answered you by now! otherwise I am in for a long wait.

    I asked a few days ago now, if I am able to add another external HHD onto the one I already have, maybe daisy chain it ?
    Or do I need a Firewire card........as all my current sockets are full.

    I think I will wait as I do not like the idea of getting a card and then running into the same probs you have encountered and then waiting again.

    Is it sorted now?
     
  3. HMHB

    HMHB
    Distinguished Member

    Joined:
    Nov 11, 2001
    Messages:
    25,510
    Products Owned:
    0
    Products Wanted:
    0
    Trophy Points:
    166
    Location:
    Nottinghamshire
    Ratings:
    +3,850
    I didn't get a reply for a while so I cc'd the sales department when I sent the next email saying that I was still waiting for a reply - that got me a better response !
     
  4. deaf cat

    deaf cat
    Active Member

    Joined:
    Feb 9, 2005
    Messages:
    1,221
    Products Owned:
    0
    Products Wanted:
    0
    Trophy Points:
    48
    Ratings:
    +58
    I'll give that a bash over the weekend
    Cheers
     
  5. Slinkoff

    Slinkoff
    Active Member

    Joined:
    Oct 14, 2004
    Messages:
    697
    Products Owned:
    0
    Products Wanted:
    0
    Trophy Points:
    28
    Ratings:
    +24
    I wouldn't bother. I managed to get through to them after about an hour but they refused to help saying that of the million units they sold they "rarely" get any problems with data corruption and I must have a faulty drive.

    Seems a bit strange then that forums have many many people complaining of indexing problems and they've released patches for SP2. My disk kept increasing its bad sectors so I sent it back for a replacement. My other lacie disk has also had one or two indexing problems.

    The problem, I think, is to do with the delayed-write caching and not stopping the device properly. If you're using SP2 flash the firmware with the patch from the site, disable write-caching and make sure you stop the device properly (even though disabling write-caching should mean you shouldn't have to but just to be sure).

    Since I did this, fingers-crossed, I haven't had any further problems with indexing and read errors on either of my Lacie drives. I'm just glad I had the second drive with all my music on because I lost the whole lot when my latest drive was getting the indexing and read errors. I was not a happy man but I could have been inconsolable. Backing up is so so so important. Hard drives fail. Backup your archive.
     
  6. deaf cat

    deaf cat
    Active Member

    Joined:
    Feb 9, 2005
    Messages:
    1,221
    Products Owned:
    0
    Products Wanted:
    0
    Trophy Points:
    48
    Ratings:
    +58
    Oh I know my lacie drive went down after 3-4 months with a nice lot of lossless files on it !!!!eeeek!!!! replacement arrived the next day which was impressive, that why I thought I would get another one to back the first up.

    However After two weeks now, waiting for some kind of e-mail responce, I have just e-mailed maxtor and seagate asking them the same compatibility/plug in question, maybe I'll be getting one or two of there drives instead.
    HoHum
     

Share This Page

Loading...