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komplett

Discussion in 'Desktop & Laptop Computers Forum' started by dennis, Jun 27, 2004.

  1. dennis

    dennis
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    has anyone used komplett . com for pc stuff,i'm thinking of getting upgrade "kit"from them (mobo,cpu,etc).
     
  2. rigman

    rigman
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    Got a load of kit from them earlier in the month. I had a problem using my credit card online due to security block and I had to get the CC company to remove the block for the day. No problems with the kit at all and very well packaged. I have not had any technical issues so I do not know what their after sales service is like.

    Darren
     
  3. Kramer

    Kramer
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    Have dealt with Komplett for quite a while without any problems although DHL delivery is now getting very expensive :(

    Excellent after sales service too :smashin:
     
  4. owain_thomas

    owain_thomas
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    Been very good when I've used them but the fact they are based out of the country can add a bit of time to the delivery, other than that would recommend. Were fine about a return I had too, even though they didn't need to be (poor research on my part).

    Owain
     
  5. mjn

    mjn
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    have used them a few times, no problems at all.
     
  6. overkill

    overkill
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    Been good here too, in particular the after sales. However, the packing can be a bit rudimentary and i've had to send a couple of bits back as a result. Not the sharpest pricing.

    Best overall, ARIA. Ebuyer offer the best value for money, but p*** poor after sales. Is getting better though. I tend to use them the most to keep costs down.
     
  7. dennis

    dennis
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    thank's all.
     
  8. SimonInd

    SimonInd
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    I've had no problems with ordering things although unless an item is faulty they won't accept returns, e.g. if it's not compatible with your system. Not sure if any of the cheap PC component suppliers are any better on this front? I ended up having to sell the item on eBay..

    Simon
     
  9. Kramer

    Kramer
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    They'll accept items back under the "cooling off" period, 10 days IIRC. Pretty much standard among etailers now & a legal requirement.

    :smoke:
     
  10. SimonInd

    SimonInd
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    Unfortunately their Terms and Conditions state that they'll only accept things back under the Cooling Off period if they're unopened/unused - obvioulsy one has to open something to realise its incompatibility... :)

    I thought the distance selling act gave us some grounds for returning items that for some reason aren't exactly what you wanted but by stating these T&Cs when you order they seem to have knocked that on the head.

    Of course, if you know exactly what you want then they're fine, they do a good firewire card ( with lead ) for less than a tenner and I couldn't find a better price for a 200GB hard drive...

    Simon
     
  11. Kramer

    Kramer
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    Under distance selling regulations returned items must be able to be resold "as new" inferring unopened/sealed. Komplett are no different from any other etailer in this regard.

    Obviously normal retailers are more flexible, hence the generally higher prices.

    :smoke:
     
  12. owain_thomas

    owain_thomas
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    I must say, alsthough it may not be the norm, they were quite happy to accept some incompatible memory back from me. There was no fault with it, I just hadn't done my homework properly. It may be worth giving them a ring and speaking to someone in person if you have a problem with this - being polite often gets them to go a bit beyond their basic T&Cs.

    Owain
     

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