Indeed I phone them again earlier this morning and was told that they will contact me for payment. Cross finger it will be free...I gave them my address and phone number and asked them to contact me for card details. The sub was returned without them contacting me and included a zero cost invoice.
Maybe a sinple capacitor is on its last leg...My Kef PSW2000 has stopped working on a few occasions(no sound) only to start up again and work perfectly until the next time.At all times the sub has power i.e. green light working , but sound vanishes.The interconnect works ok when connected to other equipment and I'm reasonably sure it's not the amp.Any ideas what's wrong and would it be a simple repair.It's just less than 5 years old but unfortunately I never registered it with Kef when I bought it and I can't find my purchase receipt.
And as I have had the sub for 'about 5 years' it was covered by the old warranty terms.
It is worth pointing out here that the warranty on Kef subwoofers is only one year and not five as is being assumed by some here. The 5 year warranty only applies to Kef's passive speakers. The subwoofers are active speakers and as such only carry a one year warranty.It's just less than 5 years old but unfortunately I never registered it with Kef when I bought it and I can't find my purchase receipt.
My input level is about 1/2 way through. It all depends how you like it.Thanks gzed.
I rang them and spoke to a service guy. He said it may be a ground loop and suggested running a piece of wire from a bit of bare metal on the back of the sub to the amp, to earth it. I tried this and while the hum is quieter, it is still there. Phoned back but they are now closed.
I have my input level turned about 3/4 of the way round. Is this about right? i.e. at about 2 o'clock on a clock face.
Hi Bob, I was advised yesterday by the guy at KEF to attach a wire from a bare piece of metal on the back of the sub to the back of my amp (the earthing thingy). I did this and the hum is quieter, but still there. It gets louder when I turn the input level up. I adjusted the level to what I think is right for my ears, and when I turn off the dvd/cd the hum is apparent. If there is a quiet section of film etc. you would still be able to hear the hum. I hope that makes sense. Thanks for your time in replying previouslyTurn the crossover to max or off ,you should use your amp to control the sub's crossover.
Turn the phase to zero for a start off, you can alter this later if you need too,phase alters the speakers cone movement ,ideally all the speakers should be in phase.if you get someone to gradually move the knob to see if you can hear a difference in the sound.
Now to your hum, is this loud? it could be a ground loop but because you have it set so high it could just picking it up from your lead, changing to a better lead could get rid of it .
The Limited Warranty Registration Card I received with my sub and eggs and an extra egg I purchased a few weeks later back in Aug. 2002 clearly statesIt is worth pointing out here that the warranty on Kef subwoofers is only one year and not five as is being assumed by some here. The 5 year warranty only applies to Kef's passive speakers. The subwoofers are active speakers and as such only carry a one year warranty.
It took me about 30min to unplug them. I tried for 29min gave up, went for diner, got back to it after and it came out without problemVery interesting afternoon.
Just one little thing.I have unscrewed the amp. plate but it's attached by two wires one black,one red to the cone(I presume).I am having difficulty detaching these wires from the amp. I do not want to pull forcefully and cause damage.Each wire seems to be held by two silver little "barrels". Do these barrels remain with the wires or come with the amp?I hope I make sense.I don't know if its soldered or not.