1. Join Now

    AVForums.com uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

Keene Electronics - Warning

Discussion in 'Projectors, Screens & Video Processors' started by Nobber, Mar 24, 2004.

  1. Nobber

    Nobber
    Standard Member

    Joined:
    Nov 29, 2001
    Messages:
    317
    Products Owned:
    0
    Products Wanted:
    0
    Trophy Points:
    18
    Ratings:
    +1
    If you want crap customer service DONT buy any thing from Keene Electronics their level of service is FANTASTIC!!!!!


    I bought a scart to component box from them just over a year ago and it developed a problem at the weekend I sent back to them on Monday asking whether they could have a look and repair it and to call me for payment details, oh and could I have it back before the weekend please


    Received it back today exchanged no charge no quibble, customer expectations exceeded by a long way!!

    Thanks Keene


    Nobber

    :clap:
     
  2. RTFM

    RTFM
    Active Member

    Joined:
    Mar 6, 2003
    Messages:
    1,014
    Products Owned:
    0
    Products Wanted:
    0
    Trophy Points:
    38
    Location:
    Horsham, West Sussex
    Ratings:
    +17
    Keene have a wide range of video processors, converters, transcoders etc at very good prices.
    And as Nobber says, their customer service is first class.
    Highly recommended.
     
  3. G a f f e r

    G a f f e r
    Moderator

    Joined:
    Dec 31, 2003
    Messages:
    2,899
    Products Owned:
    0
    Products Wanted:
    0
    Trophy Points:
    106
    Location:
    U.K.
    Ratings:
    +484
    Good service eh? i hope so.

    I ordered an analogue spl meter (to set up the speaker levels) from them earlier this month and it was displayed as in stock. They then e-mailed me (and two others) to say that actually it wasn't and I'd have to wait till April before it was in stock. They also tried to sell me a more expensive (£20 more) digital one if I wanted it straight away!:mad:
    This sounds more like the start of the slippery slope to me.....Just hope I recieve what I ordered some time soon, and they don't send it via parcel farce
     
  4. cosmic023

    cosmic023
    Active Member

    Joined:
    Feb 15, 2003
    Messages:
    1,369
    Products Owned:
    0
    Products Wanted:
    0
    Trophy Points:
    48
    Location:
    Somerset
    Ratings:
    +87
    Well i'm after a analogue spl meter from Keene. I've just had a mail stating both analogue & digital units are out of stock. And they are currently waiting for a new shipment, but are having problems with their US supliers.

    Anyone know where else i can get an spl meter ?? Analogue or digital, not fussed.

    Cheers

    Cosmic023
     
  5. AMc

    AMc
    Distinguished Member

    Joined:
    Nov 20, 2000
    Messages:
    5,711
    Products Owned:
    0
    Products Wanted:
    0
    Trophy Points:
    166
    Location:
    Near Norwich
    Ratings:
    +2,254
  6. cosmic023

    cosmic023
    Active Member

    Joined:
    Feb 15, 2003
    Messages:
    1,369
    Products Owned:
    0
    Products Wanted:
    0
    Trophy Points:
    48
    Location:
    Somerset
    Ratings:
    +87
    Thanks for the link AMc, but they are out of stock as well !!
     
  7. Zone

    Zone
    Moderator

    Joined:
    Jun 24, 2001
    Messages:
    6,563
    Products Owned:
    0
    Products Wanted:
    0
    Trophy Points:
    166
    Location:
    Barnsley
    Ratings:
    +2,179
  8. cosmic023

    cosmic023
    Active Member

    Joined:
    Feb 15, 2003
    Messages:
    1,369
    Products Owned:
    0
    Products Wanted:
    0
    Trophy Points:
    48
    Location:
    Somerset
    Ratings:
    +87
    Thanks Zone,

    No Online ordering, so i'll give 'em a bell in the morning !!

    Fingers Crossed !! ;)

    Cheers

    Cosmic023
     
  9. cosmic023

    cosmic023
    Active Member

    Joined:
    Feb 15, 2003
    Messages:
    1,369
    Products Owned:
    0
    Products Wanted:
    0
    Trophy Points:
    48
    Location:
    Somerset
    Ratings:
    +87
    Well I've just been on the phone to Hagars Electronics, and i've just bought their last analogue SPL meter. :clap:

    Many thanks Zone, for that tip.

    Cheers

    Cosmic023
     
  10. Clint C

    Clint C
    Active Member

    Joined:
    Dec 10, 2002
    Messages:
    420
    Products Owned:
    0
    Products Wanted:
    0
    Trophy Points:
    21
    Location:
    Wiltshire UK
    Ratings:
    +4
    Yay, and I got the last Analogue one from Barkers :clap: :clap: :clap: .

    Also cancelled my order with Keene.

    Nice one Zone :smashin:

    Clint.
     
  11. Zone

    Zone
    Moderator

    Joined:
    Jun 24, 2001
    Messages:
    6,563
    Products Owned:
    0
    Products Wanted:
    0
    Trophy Points:
    166
    Location:
    Barnsley
    Ratings:
    +2,179
    Then my work is done here :D :hiya:
     
  12. nunew33

    nunew33
    Standard Member

    Joined:
    Jun 5, 2002
    Messages:
    1,735
    Products Owned:
    0
    Products Wanted:
    0
    Trophy Points:
    41
    Location:
    Lytham St Annes, where people are put out to grass
    Ratings:
    +2
    gaffer, This isnt just Keene, when I bought my SPL meter, the analogue ones were in short supply all over. I was lucky in that I struck a deal with cornwall on a digital one. Only £10 more than I was going to pay for the analogue.

    keene are very good, i bought the wrong cable once, my mistake, not only did they replace it but they refunded the difference, not just that but it was the full difference, they bore the costs of postage. they also were the only ones whom I could have an intelligent conversation regarding scarts/HD15 and the Z2, even Sanyo couldnt answer the questions
     
  13. cosmic023

    cosmic023
    Active Member

    Joined:
    Feb 15, 2003
    Messages:
    1,369
    Products Owned:
    0
    Products Wanted:
    0
    Trophy Points:
    48
    Location:
    Somerset
    Ratings:
    +87
    I Agree with nunew33 as well, i've ordered loads of stuff from Keene before, and had no problems.

    After all this AV lark is growing, and i think that's why most places are short of the SPL meters.

    Or it could be the fact RadioShack, didn't expect to sell that many SPL meters in the UK ?? And are having problems to keep up the demand in sales of these things ??

    Who knows eh !!

    I'm just glad it's sorted, and i can finally now set my speakers up properly.

    Cheers

    Cosmic023
     
  14. G a f f e r

    G a f f e r
    Moderator

    Joined:
    Dec 31, 2003
    Messages:
    2,899
    Products Owned:
    0
    Products Wanted:
    0
    Trophy Points:
    106
    Location:
    U.K.
    Ratings:
    +484
    Update: analogue meter delayed for THIRD time as supply from US not forthcoming. Keene very polite with e-mails so will stick with them and hope it's delivered before August :)
     

Share This Page

Loading...