Keene Electronics - Warning

If you want crap customer service DONT buy any thing from Keene Electronics their level of service is FANTASTIC!!!!!


I bought a scart to component box from them just over a year ago and it developed a problem at the weekend I sent back to them on Monday asking whether they could have a look and repair it and to call me for payment details, oh and could I have it back before the weekend please


Received it back today exchanged no charge no quibble, customer expectations exceeded by a long way!!

Thanks Keene


Nobber

 

Keene have a wide range of video processors, converters, transcoders etc at very good prices.
And as Nobber says, their customer service is first class.
Highly recommended.

 

Good service eh? i hope so.

I ordered an analogue spl meter (to set up the speaker levels) from them earlier this month and it was displayed as in stock. They then e-mailed me (and two others) to say that actually it wasn't and I'd have to wait till April before it was in stock. They also tried to sell me a more expensive (£20 more) digital one if I wanted it straight away!
This sounds more like the start of the slippery slope to me.....Just hope I recieve what I ordered some time soon, and they don't send it via parcel farce

 

Well i'm after a analogue spl meter from Keene. I've just had a mail stating both analogue & digital units are out of stock. And they are currently waiting for a new shipment, but are having problems with their US supliers.

Anyone know where else i can get an spl meter ?? Analogue or digital, not fussed.

Cheers

Cosmic023

 

http://www.cornwallelectronics.co.uk/ - never used them but seen them praised here and elsewhere
This link may work or may not if not search for Spl meter...
http://www.cornwallelectronics.co.uk/?page=shop/browse&category_id=f33545c885bc8403f07b6e4a07222d7e

 

Thanks for the link AMc, but they are out of stock as well !!

 

Try giving Hagars Electronics a bell they may still have some.

 

Thanks Zone,

No Online ordering, so i'll give 'em a bell in the morning !!

Fingers Crossed !!

Cheers

Cosmic023

 

Well I've just been on the phone to Hagars Electronics, and i've just bought their last analogue SPL meter.

Many thanks Zone, for that tip.

Cheers

Cosmic023

 

Yay, and I got the last Analogue one from Barkers .

Also cancelled my order with Keene.

Nice one Zone

Clint.

 

Then my work is done here

 

gaffer, This isnt just Keene, when I bought my SPL meter, the analogue ones were in short supply all over. I was lucky in that I struck a deal with cornwall on a digital one. Only £10 more than I was going to pay for the analogue.

keene are very good, i bought the wrong cable once, my mistake, not only did they replace it but they refunded the difference, not just that but it was the full difference, they bore the costs of postage. they also were the only ones whom I could have an intelligent conversation regarding scarts/HD15 and the Z2, even Sanyo couldnt answer the questions

 

I Agree with nunew33 as well, i've ordered loads of stuff from Keene before, and had no problems.

After all this AV lark is growing, and i think that's why most places are short of the SPL meters.

Or it could be the fact RadioShack, didn't expect to sell that many SPL meters in the UK ?? And are having problems to keep up the demand in sales of these things ??

Who knows eh !!

I'm just glad it's sorted, and i can finally now set my speakers up properly.

Cheers

Cosmic023

 

Update: analogue meter delayed for THIRD time as supply from US not forthcoming. Keene very polite with e-mails so will stick with them and hope it's delivered before August