emmaurl
Novice Member
I was wondering if anyone would be able to give me some advice on how to solve a problem I have with my JVC 55” LT-55C870 4K ultra HD HDR LED TV.
Tv turns on, remote works fine for about 5 seconds and then a icon in the bottom right corner comes up (looks like a planet with a green dot) once this appears the remote no longer works and I cannot do anything, stuck on whatever screen it is on. The tv does work with whatever it’s stuck on but I can’t change channel, volume or even turn it off... I have to unplug at the socket. The button on the back of the tv doesn’t work either so I definitely know it’s not an issue with the remote. I also don’t have enough time to get to the menu to do a installation refresh.
I bought this from Currys and I have tried to call currys tech team about the issue but after 2 calls on hold for 50 mins each and being cut off I don’t think i’m going to get any help from them due to the current pandemic.
If anyone could help I would much appreciate any ideas as to how to solve this. Thanks, Emma
Tv turns on, remote works fine for about 5 seconds and then a icon in the bottom right corner comes up (looks like a planet with a green dot) once this appears the remote no longer works and I cannot do anything, stuck on whatever screen it is on. The tv does work with whatever it’s stuck on but I can’t change channel, volume or even turn it off... I have to unplug at the socket. The button on the back of the tv doesn’t work either so I definitely know it’s not an issue with the remote. I also don’t have enough time to get to the menu to do a installation refresh.
I bought this from Currys and I have tried to call currys tech team about the issue but after 2 calls on hold for 50 mins each and being cut off I don’t think i’m going to get any help from them due to the current pandemic.
If anyone could help I would much appreciate any ideas as to how to solve this. Thanks, Emma