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Jvc dr-m10 sound problems

Discussion in 'Blu-ray & DVD Players & Recorders' started by Flareseat, Jun 23, 2005.

  1. Flareseat

    Flareseat
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    I have the above DVD Recorder since january and every few days when I
    switch it on I get just a mushing sound from the TV the only way to cure it at the moment is to unplug it for few minutes to reset then it is alright
    for few more days Is this normal ? somthing wrong someware
    it is plugged via a scart lead
     
  2. GaryB

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    This is a known probem for which there is a quick and easy fix. You may also get green flashes occasionally on the picture or the unit may display "LOADING" constantly . The fix will sort all of those too. It's on the JVC Dealer website to which your dealer should have access (assuming he's a JVC dealer).
     
  3. iantommo

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    Same problem with mine :mad:
    Returned to Comet (I know!) and was returned in 10 days . on the engineers ticket said that it had been fitted with the JVC modification and has worked perfectly ever since.:D
    But why do the manufacturers release these things with known faults :nono:
     
  4. GaryB

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    The problem with this fault was that it only showed up at first after around 2 months use on average, so it didn't show up during any of the normal pre-release testing and evaluation that is done on all products.
     
  5. JohnW14

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    The original poster just beat me to it.

    In the last week I have also got a strange sound. It happens when I am using the internal tuner and when there is an OSD or when the disc is spinning. If I record something, the sound (imagine a very scratched vinyl where the scratches drown out the normal sound) is also recorded. Generally after about 15 minutes of recording, the machine crashes and displays loading until I unplug it from the mains.

    Now this is my second DR-M10 as the first was replaced due to the green flashes. Is the sound problem a different fault to the green flashes so will I need a repair on this new machine?

    By the way I bought the original machine in April of last year, but only got this one in August. Will my dealer still repair it under warranty?
     
  6. GaryB

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    The faults are connected and the modification, if done correctly, will fix them all. JVC are aware of the problem and you shouldn't have any problems getting this fixed under warranty, even if it has expired. If you do, PM me with the details of your dealer (assuming he is a JVC dealer) and I'll make sure it gets done under warranty.
     
  7. lecutusuk

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    i have excatly this problem with mine too, i brought it from Alders before christmaas and before they announced they where closing down! still have all the reciepts and box etc... have tried to contact JVC to work out what i do with it as it is faulty and have had no reponse atall :mad: have been trying for 2 weeks or so now! it is now sat upstairs in its box as i can watch or record anything on it with out a loud scratchy noise that gets louder and louder until completely unwatchable! not a happy bunny!
     
  8. ROYOLD

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    Puchased mine online from digital-point, Handsworth, Birmingham. They are well known video specialists under their trading name of Electro Centre Ltd., Purchase was made September 2004 and also has this screeching fault on sound after a couple of days plugged in to power supply. Emailed them yesterday and they replied saying to send it them back for JVC modification. Said mine was old model and all latest models were modified in the factory by JVC. It was sent back this morning so hopefully this problem will be fixed. I believed it was something wrong with my setup until I read the reports in this forum.
     
  9. davecrow27

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    I have exactly the same noise with my dr-m10 and it's so frustrating.I bought mine from a company on the internet and I know this sounds daft I can't remember the company as I bought a lot of stuff in a short period of time,it is less than 12 months old.
    Is there anything I can do ??
    Mine isn't as bad there is just a lot of interference when it starts to record but that soon dies off,but if the machine has been on a long while it can be very bad then.
    Any help would be very gratefully apreciated.
    Thanks :lease:
     
  10. GaryB

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    Do you have any form of proof of purchase? A credit card bill would do. If so, you will be able to get it sorted.
     
  11. ROYOLD

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    When I took my drm10 into the local City Link depot this morning for return to Electro Centre the lad in the depot who was at the service desk told me that he had exactly the same machine as mine. His was a fairly recent purchase but he said that he also had had a sound problem but had cured it by using a "digital disc cleaner". I presume that he meant a laser cleaner. Does anyone know if the laser is the actual cause of this trouble?
     
  12. GaryB

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    Definitely not. There is a Service Bulletin on the JVC Dealer Website which details the fix. It consists of fitting either 2 or 3 resistors (depending on the model) to the digital PCB. All stock sold by JVC since the modification was available (around August last year) had it fitted before sale.

    A faulty laser can cause problems reading discs and one or two other symptoms but it isn't the cause of this.
     
  13. ROYOLD

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    Thanks GaryB for that information. It is a great pity that JVC have not promulgated this fact and details generally. Having been a radio op in the Merchant Navy and done a radar maintenance course I am quite capable of fitting two or three resistors to a PCB if a diagram is issued. This problem must have caused many people with these machines a great deal of unnecessary worry. It should have been notified on the JVC general website - not just the dealers.
     
  14. GaryB

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    The mod involves soldering onto tiny 2-3mm chip resistors which can pop off the PCB if the work is not done carefully, so it's really only suitable for enginers who can do this. That's why the information has not been made generally available.
     
  15. ROYOLD

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    Again, my thanks. However I still think this is a sorry state of affairs. My machine was despatched to me on 7 Sept 2004. At which time, quite evidently, JVC knew of this fault. Debatable whether the dealer knew this at the time but it is still then left to the integrity of the dealer to advise the customer for a recall. Mine certainly did not advise me in the 10 months which have elapsed since purchase. How can the customer possibly know that they have been sold a faulty machine if the info is only posted on the manufacturers specific dealers website. Without the advice given on this forum I would still have a faulty machine with no knowledge as to why. "lecutusuk" seems to
    be in the worst position of all with no hope of having his machine fixed unless he does the job himself.
     
  16. GaryB

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    It will get fixed. "lecutusuk" - If you don't hear anything within the next few days, PM me with your details and I'll make sure it gets fixed.

    Although the ideal situation would be a recall, these are usually reserved only for safety related problems. The average response to a recall is well under 10% of units sold and the cost with advertising, etc would be massive so it doesn't really make economic sense.
     
  17. RosemaryP

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    I bought a JVC DRM10 in August 2004 and it went wrong in January 2005 with the picture freezing but the sound carrying on. Then it would not record by timer. I returned it to the dealer for repair and got it back several weeks later. It worked fine until June when it just flashed loading continually and you could not turn it off without unplugging it. As soon as you plugged it in again it still flashed loading. I sent it back again and got fed up waiting so bought a Toshiba RMXS34.

    It arrived back last Friday and now does not say loading any more - when you switch it on it says waking up. I have now set it up with my telly upstairs.

    I love the Toshiba, although the manual is not very clear.
     
  18. ROYOLD

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    Received my JVC DRM10S back from repair three weeks ago. The JVC advice note for components used in repair was still attached to the top of the machine. It stated :-
    1 x carbon resistor. Value 60p. No charge.

    This involved sending the machine from the City Link depot, Oldham to Electro Centre (Digital-point) in Birmingham and then they sending it on to JVC in London. Then the whole process in reverse back to my home. What a sheer waste of cash. Fortunately it did not cost me anything financially as I returned it at the suppliers expense.

    Hopefully now the sound problems on this machine are gone for good.
     
  19. ROYOLD

    ROYOLD
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    The machine is still working okay so it appears the addition of this resistor has cured the
    crackling fault which resulted in so many coasters.
     
  20. hsvqbutr

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    WHat would the price be to have this fixed out of warrenty, as sods has it, my machine is now out (only just by a month). and can anyone recomend anyone in essex to get this done.

    Cheers
    Gary
     
  21. GaryB

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    JVC will cover it out of guarantee. They will want to see proof of purchase first. Call them on 0870-330-5000.
     
  22. hsvqbutr

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    Well, the sage continued..............To make it short. me and JVC had a falling out. The unit is now being repaired at a cost of £40. by central services in wickford (Very Very nice people).

    So thanks to those that helped out.

    Gary
     
  23. prhim

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    has any had any joy with jvc direct? I'm in a similar boat to one of the posters above - in that it was an internet purchase and I can't find the original order.

    Any advice on who to contact at JVC and any details on the bulletin reference much appreciated.

    thanks!

    Sorry - just seen post with tel number... doh
     
  24. prhim

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    Well, two calls to JVC and numerous attempts at finding an authorised JVC repair center (1 number JVC gave me was dead, another 2 claimed not to acutally be repair centers...!) and I'm no further progressed.

    Even tried Central Service in Wickford, but there was no answer.

    Has anyone resolved a similar experience? Any advice much appreciated.

    I live in the Berkshire / Wiltshire area if anyone can recommend a decent service center that's friendly and competent.

    Oh - and in response to one of the posts above, my unit is one month out of warranty and JVC didn't want to know...
     
  25. GaryB

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    Is this because you couldn't produce any proof of purchase? If you can get something, even a copy of a Credit Card Statement, JVC will cover it.

    If you do have proof of purchase, PM me your details and I'll get it sorted.
     
  26. JohnW14

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    Quick post in defence of JVC. My first DRM10 was replaced by my retailer about 6 months after purchase due to green flashes. The second started making crackling sounds about a year after receiving it as a replacement - in total about 18 months after purchase.

    JVC were fantastic about it. Didn't ask to see any proof of purchase and sent a courier with a new* machine the next day who picked up mine, minus accessories. I therefore now have 2 remote controls - very useful thanks.

    *Okay, not a 'new' machine, but it was boxed with its accessories and instructions. There are the tell-tale scratches around the screws on the underside showing it's been opened.
     
  27. ROYOLD

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    It could have been opened to fix the fault. This fault was on the machines as they came off the production line. Many were shipped out before this fault became apparent. They have to open the units to FIX the fault.

    Mine is still OK BTW.
     
  28. GaryB

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    That's exactly the system that's been put in place to sort out all of the affected units (apart from ending up with two remotes!). Anyone with the known faults who bought their unit from a genuine dealer and can provide proof of purchase can get a swapout unit, even if it's outside the guarantee.
     
  29. andybray

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    My M10 failed three times and a replacement MH20 has failed once and the current one is going flaky - all in 18 months since the original purchase - so I have some experience of faulty JVC DVD recorders. Of course I would now never ever buy another JVC DVD recorder.....

    .....but what I did find is that when the MH20 failed I was pointed to JVC directly rather than having a local firm's service (that should read "collection") engineer come out and then take 4 weeks to fix it. Maybe I got that treatment with my history?

    JVC were actually great. OK I needed a proof of purchase but then they sent out a new unit and collected the old one within 48 hrs. A mite better than than the previous 4 weeks without the machine. So, when your JVC DVD recorder goes wrong then make sure your dealer points you to JVC directly. They will swap out.

    Equally so I'd be cautious of spending good money on repair out of warranty as it may not last as long as you'd like. You typically get 90 days warranty on the repair but that doesn't help you if it fails for a different reason. Fortunately (if you see it that way) my M10 failed all three times in warranty until it was pronounced irrepairable and I got a MH20.

    Also now have a Panasonic ES20D (with Freeview). Much better than the M10. Only drawback I've found is that it doesn't support DVD-RW in VR mode.
     
  30. ROYOLD

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    My JVC DRM10S has been fine since the 60p resistor fixed the fault.

    I also have the Panasonic ES20D.

    Naming titles is far easier on the Panasonics (and of course the freeview + analogue tuner) but the JVC still has its uses.
     

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