On finding that we had to replace our set I hunted around on here and made the choice of the JVC LT32DX7BJ. I had to visit Cheltenham from London and chose to visit Champs as they had deal for 1190.00 including 5 Year Warranty http://www.champsretail.co.uk/rp/products/LT-32DX7.htm . After setting the set up I turned it on to find that the screen immediately went off! Champs are happy to do an exchange but wont have stock for a week plus I end up having a 200 Mile round trip to return the set. I live close to Staples Corner (JVC's Home) about 5 mins drive actually. So you would think they would be open to helping out a customer spending a grand plus. Forget it! From customer services (Steve, Ireland)I was put through to Technical (London) who in blunt and offish tone told me that they would ' Absolutly not exchange or help in this instance' and that i would have to seek help from the dealer. My second call to customer service after Champs had had no luck from their JVC rep was to customer services (Steve, Ireland again) Who when I told him the issue was even less sympathetic. JVC after all dont think that they should bear any expense if you have to return a set whether taking time to return to Cheltenham or Timbuktu. After all it was 'My choice' the question what do you expect us to do ? was where I ended the call. Altogether a very disapointing experience.