Just phoned Sky, they're having pairing problems at the moment

[andyjeffries]

Aaarrggghhhhh!!!

Got my new Sky HD box installed and no luck watching any new HD channels until they've fixed their problems. One lady said an hour, I phoned back half-an-hour later (hoping I had just been fobbed off earlier) and the next one said two hours!

Damn it!!!!!

 

[juniper]

Don't want to depress you further, but this happened when they did mine, and in the end it took nearly three days .

 

[andyjeffries]

Don't want to depress you further, but this happened when they did mine, and in the end it took nearly three days .

No depression, just called them - system is back up, they've paired my card and we're good to go Got HD Sky Sports, NatGeo, Disc, etc All in all it took about 5 minutes.....

 

[juniper]

Good - enjoy .

 

[Bren]

I have the same problem. Been waiting three hours so far. i can only watch the BBC hd preview so many times!

 

[Vitalija]

Had HD installed Wednesday.Waited 4 hours,nothing.
Rang Thursday,got home after work,nothing.
Rang Friday,got told they were emailing their tech dept and to give it until Monday.Barstewards.

 

[Dac51]

Hi,

I have been reading this forum for a few weeks and especially threads relating to card pairing issues.

I have an installation date of the 14th August for Sky HD. At the moment I have Sky+ (primary box) and multi-room. Around the time I ordered Sky HD in early June I noticed that I lost all of my channels on the multi-room box. Phoned Sky who told me that somehow my multi-room card was incorrectly paired to the primary Sky+ box and it would take about a week to fix.

Phoned Sky the following week and got the same response - call back next week. Anyway while all of this is going on I received a new viewing card in the post, presumably for Sky HD. I didn't realise I needed a new card, I thought the exisiting primary card would be paired to the new HD box.

With all of the card pairing problems I have a few questions to ask if someone could answer:

1. When installing Sky HD replacing a Sky+ box is it necessary for a new viewing card?
2. If a new viewing card is not required what should I do with it? Should I let the installer work with the existing Sky+ card and get this paired to the HD box?
3. As I already have problems with my Sky account am I likely to encounter problems with the HD install?

Any help with the above questions would be appreciated.

Thanks,
Dac51.

 

[batleys]

No depression, just called them - system is back up, they've paired my card and we're good to go ...

You are lucky - or I am very unlucky - I am currently in my ELEVENTH day of no service.

 

[smiffy333]

Now in to my second week of no channels after the muppets at Sky decided to cancel my account rather than cancel just the multiroom.
It wouldn't be so bad if I hadn't phoned to make sure they didn't cancel everything but after 8 phone calls you just wonder why you bother!!

 

[batleys]

..... but after 8 phone calls you just wonder why you bother!!

I've lost count of how long I have been on the phone to Sky over the last two weeks - and it makes no difference. The people who seemingly can fix this are not contactable my us the customer . I have given up calling the call centre and have now resorted to formal email correspondence.

 

[grendal100]

I've lost count of how long I have been on the phone to Sky over the last two weeks - and it makes no difference. The people who seemingly can fix this are not contactable my us the customer . I have given up calling the call centre and have now resorted to formal email correspondence.

Drop a polite yet firm email to Brian Sullivan ([email protected]). I did yesterday and had a phone call within two hours from someone who had the authority to escalate my issue. Resolution, I was told, would be in 48hours.

I got home and it was done.

 

[smiffy333]

Thanks Grendal

 

[mark800]

Just sent an email to Mr Sullivan. Now not had service for over a week now. Let's see if that works.

 

[colin45]

Just sent an email to Mr Sullivan. Now not had service for over a week now. Let's see if that works.

It seems to depend on who you speak to on the phone I had multi room fitted on Saturday got the programs OK but no record on the new install, fitter rung up Sky told it would take 4hrs. 5hrs later still no record I ring up and after 30min told they would have to escalate it to tech. and do not know how long it will take. Monday evening got home from work no record facility on my original Sky HD box but working on multi room ring up again told they would have to escalate it again but when I told her that I had HD see said see was not trained for HD and would transfer me, spoke to somebody else within 5 mins I had both boxes working OK. So I would suggest to keep on to them