That's a complete bummer........... The guys at PriceJapan have a fairly good reputation - they might be able to arrange a swap-out from the original supplier................
How did you fare with import duty/tax ?
PriceJapan said:"Sad to hear it.
You may configure its picture by OSD, though I don't know it well.
Could you remind me in 3 days after playing with HC5000 toy ?"
To be honest this is what most of us on here would have expected. Everything with personal imports is 'at your risk'.
Price Japan make only a small fixed margin on products (107 euro fee on the HC5000). I just don't see how they could survive if they paid shipping for returns.
I would contact Mitsubishi directly. Email their customer services and tell them the whole sorry tale. They may well intervene to maintain good customer relations.I wouldnt call buying from them a "Personal Import". They make 5% for essentially translating a website and hand holding a virtual order.
I would pay the shipping back if they were also sending me a replacement (they stock these units themselves) at the same time. They are not, they will ship it to Mitsubishi to determine if the fault was "inherently in the design" then perhaps replace/repair it, then ship it again at my expense.
Your clearly in the wrong to expect Price Japan to pay the additional shipping costs and worse, if more folk do what you do, I would imagine that Price Japan my withdraw this valuable service.About warranty
Warranty is valid only in Japan for 1 year. It is not valid in your country.
International warranty or more than 1 year warranty will NOT be applied.
When machines need warrant repair, you should send machines to makers in Japan, via us.
Shipping cost of Item's round trip will be your burden(roughly $150-300 in case of projectors)
Not being funny but you agreed to their terms when you ordered the PJ.
There warranty policy states:-
Your clearly in the wrong to expect Price Japan to pay the additional shipping costs and worse, if more folk do what you do, I would imagine that Price Japan my withdraw this valuable service.
Good stuff Matt.
Just for info - how much including shipping, taxes, etc did you end up paying?
Also - how helpful were Mitsubishi Ireland?
Yeah, got caught out once by the mail-out-customs charge once too.WOW -that's a great price - hope no one knocks on your door asking for money - Last time I thought I'd got away with it, an invoice came through 3 weeks later
Still - even if I add the max customs charges, it works out at just less than £2000 - cheapest on FroogleUK is £2700.
Is it autoswitching mains - or did you have to get a stepdown?