Answered Just bought the Panasonic TX-55FZ802B refurb

karma12

Active Member
i just bought this from the panasonic refurb store on ebay fro £799 .. what are the things i should be looking out for as soon as it arrives so hopefully i dont get a dud Thanks
 

simonlewis

Well-known Member
Screen burn.
 

lemonhead

Active Member
Hi,

I purchased one from the Ebay/Panasonic outlet store for a relative a month or so ago. Looked great & only had a couple of hundred hours usage logged against it.

It had an intermittent issue on HDMI 1, where a line would appear on the screen, it was always in the same place & happened no matter what device was attached to it. For some reason it also had terrible sound through the inbuilt speakers.

They were excellent in dealing with the return (they had no further stock for replacement) so I decided not to ask them to repair as I had a feeling it was just a bad one & would probably never be fixed properly.

If I was you i’d use it extensively for 2/3 days & make sure you advise them of any issues promptly.

They went for another make of oled but brand new as it was the 2nd Panasonic they’d had that had issues (probably just unlucky though).

Cheers
 

karma12

Active Member
Hi,

I purchased one from the Ebay/Panasonic outlet store for a relative a month or so ago. Looked great & only had a couple of hundred hours usage logged against it.

It had an intermittent issue on HDMI 1, where a line would appear on the screen, it was always in the same place & happened no matter what device was attached to it. For some reason it also had terrible sound through the inbuilt speakers.

They were excellent in dealing with the return (they had no further stock for replacement) so I decided not to ask them to repair as I had a feeling it was just a bad one & would probably never be fixed properly.

If I was you i’d use it extensively for 2/3 days & make sure you advise them of any issues promptly.

They went for another make of oled but brand new as it was the 2nd Panasonic they’d had that had issues (probably just unlucky though).

Cheers
Thanks for thats my fear it might be a dud one and not a return.. I will check it thoroughly i am not even going to wall mount it for 2 weeks till i am sure there are no faults fingers crossed
 

LCDseeker

Well-known Member
Hopefully it will be a good one but a refurb from eBay has me worried. You can get a brand new one with a six year warranty for only £400 more.
 

Ekko Star

Well-known Member
If its a refurb its already been a dud at least once in its life perhaps even twice or more.

I agree £799 it's not worth touching a refurb oled.

For example £400 more could have got you a brand new 65FZ952 with a 5 year warranty recently.
 

karma12

Active Member
If its a refurb its already been a dud at least once in its life perhaps even twice or more.

I agree £799 it's not worth touching a refurb oled.

For example £400 more could have got you a brand new 65FZ952 with a 5 year warranty recently.
Looks like i might have to return it then lets see what comes up
 

karma12

Active Member
i am just going to cancel the order now an oled refurb is just too risky i will wait a while and get something later ..Thanks for the
 

Ekko Star

Well-known Member
A refurb can cover a multitude of things being a faulty tv, repair, wonky panel, burn in, ex demo, open box, ex display, customer return.....

The list is extensive yet as a buyer you will be hoping it was just a straightforward customer return (which they hardly ever are)

If it was as simple as that they would offer a longer warranty. They don't.

That Panasonic ebay store has a constant churn of these oleds throughout the year. Ask yourself why ?

Last but not least what do you think happens with refurbished returns? They simply get re-sold again at some point.

You've done yourself a favour, its far wiser to spend the money elsewhere right now.
 

karma12

Active Member
A refurb can cover a multitude of things being a faulty tv, repair, wonky panel, burn in, ex demo, open box, ex display, customer return.....

The list is extensive yet as a buyer you will be hoping it was just a straightforward customer return (which they hardly ever are)

If it was as simple as that they would offer a longer warranty. They don't.

That Panasonic ebay store has a constant churn of these oleds throughout the year. Ask yourself why ?

Last but not least what do you think happens with refurbished returns? They simply get re-sold again at some point.

You've done yourself a favour, its far wiser to spend the money elsewhere right now.
Thanks ekko star i appreciate the comments i feel its better to have a longer warranty 5 yrs minimum ..12 months on a oled refurb for £799 does not cut it ..
 

bernie_eccle

Standard Member
If its a refurb its already been a dud at least once in its life perhaps even twice or more.

I agree £799 it's not worth touching a refurb oled.

For example £400 more could have got you a brand new 65FZ952 with a 5 year warranty recently.
As someone looking for my first oled I'm also considering a Panasonic eBay refurb. Please can you let me know where I can by a new 65FZ952 for £1,200?
 

Waynej

Well-known Member
If anyone does get a refurb you can check the usage hours in the menu, help, system information - status 4 is the hours it has been on. I wouldn't really consider a refurb unless it was at a significant discount.

I'd expect a customer return to be between 30-100 hours, assuming they tried it for upto a week before returning, whereas a shop display model could have logged thousands of hours. Ideally 0hrs would be good, could just be a damaged box, or excess new stock that Panasonic want to shift as retailers have no interest in stocking last year's model.
 

Ekko Star

Well-known Member
As someone looking for my first oled I'm also considering a Panasonic eBay refurb. Please can you let me know where I can by a new 65FZ952 for £1,200?
Costco Stevenage had them. If no luck there a few other Costco's may still have them for £1379
 

Ekko Star

Well-known Member
If anyone does get a refurb you can check the usage hours in the menu, help, system information - status 4 is the hours it has been on. I wouldn't really consider a refurb unless it was at a significant discount.

I'd expect a customer return to be between 30-100 hours, assuming they tried it for upto a week before returning, whereas a shop display model could have logged thousands of hours. Ideally 0hrs would be good, could just be a damaged box, or excess new stock that Panasonic want to shift as retailers have no interest in stocking last year's model.
Zero hours would be unrealistic for a refurb coming through the Panasonic Ebay route. A store would sell them off as open box long before.

Sony/Panasonic threshold can be upto 500hrs. In some cases thats a year's usage.

Refurb Oled is generally a bad idea and that Panasonic outlet has had a ready supply available throughout this year. Which in itself says a lot. Add to that its only 1 years warranty.

Theres also been a number of other stores trying to get shot of the FZ returns for Panasonic such as Krish AV, Hifonix etc. As I say it speaks volumes really.
 
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Waynej

Well-known Member
Zero hours would be unrealistic for a refurb coming through the Panasonic Ebay route. A store would sell them off as open box long before.

Sony/Panasonic threshold can be upto 500hrs. In some cases thats a year's usage.

Refurb Oled is generally a bad idea and that Panasonic outlet has had a ready supply available throughout this year. Which in itself says a lot. Add to that its only 1 years warranty.

Theres also been a number of other stores trying to get shot of the FZ returns for Panasonic such as Krish AV, Hifonix etc. As I say it speaks volumes really.
I agree, for an OLED I wouldn't jump at the idea of a refurb either, but at least it's direct from Panasonic rather than some unheard of third-party seller.

Some might find a refurb appealing if the price is right for them, especially considering when we're talking about the award-winning 2018 OLED from Panasonic.
 

Ekko Star

Well-known Member
I agree, for an OLED I wouldn't jump at the idea of a refurb either, but at least it's direct from Panasonic rather than some unheard of third-party seller.

Some might find a refurb appealing if the price is right for them, especially considering when we're talking about the award-winning 2018 OLED from Panasonic.
That ebay store apparently is not actually directly Panasonic. Its an agent.

You would be better off buying it from the likes of Hifonix and see it beforehand. The stores will normally get premium pristine refurbs.

Unfortunately theres been no end of returns availability of last years FZ range. It says a lot about that range and its certainly not one I would advise being on anyones refurbed shopping list. Even more so at that price.

As they say once a dud always a dud.
 

Waynej

Well-known Member
That ebay store apparently is not actually directly Panasonic. Its an agent.

You would be better off buying it from the likes of Hifonix and see it beforehand. The stores will normally get premium pristine refurbs.

Unfortunately theres been no end of returns availability of last years FZ range. It says a lot about that range and its certainly not one I would advise being on anyones refurbed shopping list. Even more so at that price.

As they say once a dud always a dud.
Do you have some contacts in the industry that inform you of returns numbers or something?

At the end of the day people are free to do as they please. I agree that generally refurbs are a bad idea, but people are free to determine the price to risk ratio. An inspection during the return period will usually suffice, and a 1-year warranty may be good enough if people feel the price is right for them.

I've purchased two 4K Blu-ray Players from the Panasonic Outlet on ebay and they're both fine. One was in its original box, which was 'tatty', and the other was in just a plain brown box. Both appeared to be in new condition and are still going strong - they have 1-yr warranty on both of them too.
 

LCDseeker

Well-known Member
Do you have some contacts in the industry that inform you of returns numbers or something?

At the end of the day people are free to do as they please. I agree that generally refurbs are a bad idea, but people are free to determine the price to risk ratio. An inspection during the return period will usually suffice, and a 1-year warranty may be good enough if people feel the price is right for them.

I've purchased two 4K Blu-ray Players from the Panasonic Outlet on ebay and they're both fine. One was in its original box, which was 'tatty', and the other was in just a plain brown box. Both appeared to be in new condition and are still going strong - they have 1-yr warranty on both of them too.
Blu ray players are a bit different to Oled though, but you are quite right, each to their own, take the risk as you see fit.
 

Waynej

Well-known Member
Blu ray players are a bit different to Oled though, but you are quite right, each to their own, take the risk as you see fit.
Yeah, I only mentioned the Blu-ray Players in case of concerns with buying from the Panasonic Outlet store. I've had a good experience with them was the point I was trying to make.

Naturally if you can grab a new OLED for not much more money and get a 5yr warranty thrown in, then that's obviously preferable.
 

Ekko Star

Well-known Member
Blu ray players are totally different to Oled refurbs.

Indeed it is each to their own. Given the OP had already changed his mind not sure what you are trying to say since.
 

karma12

Active Member
i have cancelled the order just not worth it to me ..thanks guys for all the logical advise i dont mind a bluray player but for £800 when a little more will get me a brand new one with longer warranty ...i have come to my senses
 
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Waynej

Well-known Member
As someone looking for my first oled I'm also considering a Panasonic eBay refurb. Please can you let me know where I can by a new 65FZ952 for £1,200?
Blu ray players are totally different to Oled refurbs.

Indeed it is each to their own. Given the OP had already changed his mind not sure what you are trying to say since.
My post was immediately following bernie's who was considering a Panasonic Outlet refurb. But more than that, just their for the sake of anyone else who might come into this public forum considering the same thing.
 

karma12

Active Member
My post was immediately following bernie's who was considering a Panasonic Outlet refurb. But more than that, just their for the sake of anyone else who might come into this public forum considering the same thing.
i appreciate all your comments on the thread :thumbsup:
 

Waynej

Well-known Member
i have cancelled the order just not worth it to me ..thanks guys for all the logical advise i dont mind a bluray player but for £800 when a little more will get me a brand new one with longer warranty ...i have come to my senses
I think that's wise considering the price and screen size you were getting for the money. A friend's only just ordered a 55" B8 fo just under a grand from Richer Sounds and that includes a 6 year warranty.

I'd suggest keeping an eye on the OLED Prices Change thread here as well as setting up an OLED alert on HotUKDeals.
 

gizlaroc

Well-known Member
Have you seen how many people on here send back their screens because they can see a bit of tint or banding when showing slides and sitting in the dark?!

"I can't see it in any actual content but I know it is there as I found it with slides. It is my third one now but I am sending it back and trying another."

Loads of those are sold as refurbs, and I bet 90% of forum members would be happy with them, let alone regular folk.

You have nothing lose, other than arranging a return, buying a refurb. If it not right send it back, if it is, it can be a bargain.
 

Ekko Star

Well-known Member
You wouldn't actually be disclosed the reason why it was a refurb and return postage on an OLED wouldn't be cheap either.

It depends on peoples appetite to try save money on pot luck vs time and money wasted.

I can't see why this is a great price for 1 year warranty refurbed 55FZ802.

That seller has also got a 55FZ952 on for £1099. Pretty sure Costco are knocking them out brand new with 5 year no hassle warranty for £1199.

You would have to be potty thinking that was £100 saved buying someone elses dud/reject
 

gizlaroc

Well-known Member
I wasn't saying that set is a particularly good price, just that many refurbs are just fine.

Buying a new OLED or LCD is a lottery anyway, personally I would rather buy used from somone who knows the issues and can give you a decent description.

My B6 has no tinting at all and no banding either, it was used.

My Sony XE9005 was from Hughes' eBay store and a 'refurb' for £600 and is pretty much perfect.
The XF9005 I bought new had banding and blooming that went into the black bars, I got rid of it and kept the XE.

It was more the blanket statement that buying refurb TVs is because they are all duff, that is not the case.
 

LCDseeker

Well-known Member
Having had three faulty sets in three years I would never buy a refurb unless it came with h a fully comprehensive 5 year warranty.
 

Ekko Star

Well-known Member
Have you seen how many people on here send back their screens because they can see a bit of tint or banding when showing slides and sitting in the dark?!

"I can't see it in any actual content but I know it is there as I found it with slides. It is my third one now but I am sending it back and trying another."

Loads of those are sold as refurbs, and I bet 90% of forum members would be happy with them, let alone regular folk.

You have nothing lose, other than arranging a return, buying a refurb. If it not right send it back, if it is, it can be a bargain.
So in this particular case you would have a lot to lose. The seller states return is payable by the buyer. Meaning insured OLED courier £££.

Secondly, no refurb comes with any documentation stating the original fault. You would not know if it was for banding reasons or whatever. Its a case of pure pot luck.

If it was a banding affected panel why would you knowingly want to buy it now anyway ? Given you accept buying a new TV is a lottery in itself where is the wisdom in suggesting to buy a Refurb that has already failed that lottery at least once ?

And if it was being sold off as a re-packaged banding issue return surely it would have to be classified as a 'Graded' product not a 'Refurb' ?

I can't see the logic of what you are saying in relevance to this thread.

All Refurbs have been classified a duff at some point in their life. That's why they needed to be refurbed to begin with.
 

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