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Just a(nother) case of a "sensitive" DVD32R ...?!?

Discussion in 'TAG McLaren Audio Owners' Forum' started by Mics49, Jun 14, 2005.

  1. Mics49

    Mics49
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    Hi everyone!

    It’s been a long time since I posted here but when I encountered the following, I thought and hoped you might be able to help or comment – please!

    Recently, my DVD32R (with PSM) has got some issues with some dvds in terms of sound drop-outs (or in one case even fails to properly display anything at all).

    Those are the titles (all from new! and thankfully not that many) causing the upheaval so far:

    - Fifth Element R2 UK SE (dts – sound drop-outs – all the way but very infrequent)
    - Harry Potter – CoS R2 UK (DD – sound drop-outs – after layer change only)
    - Butterfly Effect R3 DC (after layer change only – total failure of sound and picture!)
    (so we have a mixture of regions, systems and symptoms :confused: )

    When playing those on my 2nd player (5 year old Pioneer DV-505), there is absolutely no problem with the discs.
    CD playback is unaffected.
    Mind you, I’ve watched plenty of (other) films in the meantime without any probs …

    Has anyone of you faced the same effects? Is it a problem per se or is it a well-known (not to me, though) “sensitivity” of the player towards some few discs?

    Cheers,
    Michael
     
  2. GrahamMG

    GrahamMG
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    Do you know if your DVD32R is equipped with the later or earlier type mechanism?

    Go to the DVD setup menu and view player information and look at the software revision, it should say the current software (say V3.85 followed by the drive firmware, for instance S58 or 058).
    If you have the earlier type then it is going to need fixing quite soon as this will only get worse. If it is the newer type it will still need fixing but hopefully the bill will be a lot less.....
    I won't depress you by saying which is which at this stage.......
     
  3. Mics49

    Mics49
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    Thanks a lot Graham!
    Will do so and post result as soon as I get home (~in an hour).
    Good news is, I still have 40 days warranty left on it (Sevenoaks ex-demo). :) A classic case of "better now than too late" ;)
     
  4. Mics49

    Mics49
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    Here we are: it's V3.85 / S58.

    Is that good or bad?
    And what's wrong with my baby?

    Cheers,
    Michael
     
  5. Miron

    Miron
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    whatever's wrong use the warranty as long as you have it, even on the cost of not having your top loader for few months.
    especially if you can reliably reproduce dropouts.
     
  6. Miron

    Miron
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    By the way, S58 implies that your DVD32R has got the latest transport installed
     
  7. Mics49

    Mics49
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    Ah, thanks! I'll certainly do that before I get stuck with a faulty player and a (huge) bill...

    At first (at least), I was kind of thinking there might be something wrong with the discs in question.

    Still, Graham, if you had an idea what's wrong with it, it would certainly help my discussion with 7Oaks!

    (The prospect of "months" without it is not really a reason to jump for joy though ... :( )
     
  8. GrahamMG

    GrahamMG
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    Pure guess but I'd suspect that the "flexy foil" that connects the laser assembly to the main guts might be damaged or not connected correctly. This will mean a trip to the IAG service department as before long I suspect CD's might act up as well however DVD's acting up and everything else working fine is not the end of the world and is a straightforward fix. Gte it sorted now whilst warrenty is still valid oh and get a turnaround time and a loan unit whilst yours is away, I'd expect no less really....
     
  9. GrahamMG

    GrahamMG
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    Oh and yes yours is the newer unit so don't panic.....
     
  10. Mics49

    Mics49
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    Thanks Graham! That seems like a better idea by the minute because guess what, just tried aforementioned HP-CoS again and...

    at first long hourglass, then clicking sounds and then "faulty disc", opening
    and closing again, then it played w/o probs...
    stopping, opening, closing and ... clicking and "faulty disc" again...

    next I put in R2J Kill Bill and no probs at all (may be hourglass a bit longish)...

    Getting worse as we "speak" me thinks - am not amused, I have to admit!
     
  11. Mics49

    Mics49
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    What I don't get is why does this happen to certain discs and not - let's say - erratic? If it was a mechanical or connection error, one would expect so?

    Right now playing: Norah Jones and without a blink...
     
  12. GrahamMG

    GrahamMG
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    There was a lot of early grief with the new mechanism that resulted in some very strange faults all quickly and efficently dealt with by TAG in my case. In the case of DVD's suffering more than CD's, I suppose that is all to do with information densities and it will struggle to read the DVD 's first, in fact my own example worked prefectly as a CD player but in the end only played one or two DVD's without locking up, get it fixed NOW......
     
  13. GrahamMG

    GrahamMG
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    It could also be the memory buffer chips??
     
  14. memmerson

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    hi mics49, your symptoms sound identical to the problem I had with my dvd32r recently. I believe it was the flexi-foil issue.

    Mine was repaired by IAG for about £150 and all's been well since.
     
  15. GrahamMG

    GrahamMG
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    Remember this unit is under warrenty so no worries really.
     
  16. Mics49

    Mics49
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    Thanks a lot for the help folks! :thumbsup:

    /off he goes to get the invoice out and call them (7Oaks) up...

    Cheers,
    Michael

    PS: Will keep you posted about progress.
     

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