barnaby jones
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I'll have a check and report back. They never used to take payment immediately !
Bank card or PayPal? The latter is straight away but the former should not be and should be charged at dispatch.
When will I be charged for my order?
If you are paying by credit or debit card, we won’t charge you until your order has been picked at our warehouse, at which point our acceptance of your order takes place.
If you are paying by PayPal you will be charged at the point of placing the order.
You won't be charged now, only on dispatch (unless using PayPal), as it's just a temporary hold/charge to confirm your payment card is valid.
Not loading for me at the minute.anyone else having problems accessing the site?
Apologies for the current load issue, this is due to high traffic vol on site.
must be teething problems. will try in a bit or pop into store tomorrow. at least i can check for damage if i pre order in store.
Temporary hold, should clear soon and money not actually be taken until dispatchOrdered. Welcome back HMV online.
It has charged me immediately though via debit card.
I don't know about that. They normally only take a few pound if that's the case not the whole amount.Temporary hold, should clear soon and money not actually be taken until dispatch
Going to have to wait and see what happens then i guess as for now it's only missing from your "Available Balance" i take it and not the actual balance?I don't know about that. They normally only take a few pound if that's the case not the whole amount.
I don't know about that. They normally only take a few pound if that's the case not the whole amount.
I don't think they would take a few pound via the website for a pre-order. It would either be all or nothing, I'm sure, due to the electronic online processes. In-store is different, but there should be an option, both online and in-store, for you to put down a set minimum or maximum amount for a pre-order to guarantee you one.
Yeah it is only missing from the available balance and not yet claimed.Going to have to wait and see what happens then i guess as for now it's only missing from your "Available Balance" i take it and not the actual balance?
Yeah it is only missing from the available balance and not yet claimed.
Either way I am not happy, can't afford it right now and even if I request a refund it's going to be about a week before I see my money again, that's just unacceptable.
Has this happened with everyone?
I don't think it will be claimed, their own terms say they don't charge until dispatch, an HMV rep said it was a temporary hold/check on new cards added/for first orders... going to have to wait a day or two to see what happens for sure.
I'm guessing the guy who replied to you on twitter may have the wrong end of the stick.