joining bt online query

sunderland

Well-known Member
went to join online with just option 1 and give them my mac code and went through the procedure and it came up order taken,now ive done this twice and bt say they cant find my order,has anyone else ordered online as wanted the bt hub aswell but cant find anywere to add it to option 1,p.s if so do they give you a order number when finished or is it a few days later when things happen cheers
 

Singh400

Distinguished Member
It takes a while for the order to get to BTs system. It's around 4 hours I think, if your a new customer. However, if your upgrading from one package to another, then it doesn't get sent to BTs system at all.
 

sunderland

Well-known Member
just phoned them and they told me i cant have it till they switch my line over from talktalk to them which is on the 19th sept,
 

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