Got a few questions I'd like to ask and get answered now so I'm prepared: Q1: What do I say if I want a full refund/replacement for my TX32LXD70 from JL with dead pixels? Q2: Can anyone give me a magic quote that will make any possible annoying JL CS person stop telling me I need to pay 20% to return my TX32LXD70? - JL have a store policy that states you have to pay up to 20% for returning stuff. This isn't stated in DSR, the only thing DSR tells you is that you have to pay the return shipping costs should you wish to return a non-faulty product. I'll hopefully have no trouble explaining to JL that store policy doesn't go over the law. - Most LCD manufacturers don't mind dead pixels, backing up the retailer by allowing a stupid amount before dead pixels can be considered a fault. ^ The above two points have got me concerned should my TV arrive with 3 dead pixels or something. As far as I know, JL send out an engineer to confirm the fault when they swap/collect, so lying through my teeth about problems that don't exist won't help me. Any advice?