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John Lewis Price match........

Discussion in 'LCD & LED LCD TVs' started by screemer, Oct 28, 2005.

  1. screemer

    screemer
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    I am trying to get a price match on a Panny TX32LXD52 from John lewis in Liverpool. They say they will only match a price within the local area, ie Merseyside??? Anyone know any retailers in this area with a lower price than £1400???
     
  2. funky phil

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    well i got a price match on a samsung last week! the john lewis`s in question was cheadle branch (stockport) and they price matched crampton and moore in sheffield and isnt local at all! as far as i know they will price match any store price nationwide but not internet offers! i didnt go through with the sale mind you after reading several threads on here about the samsung lcd`s many problems!!
     
  3. Digitised

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    john lewis price match is national, you are never knowingly undersold.
    The only stipulations are-

    1 -the the item must be the same boxed item (not grey imports/modified/similar)
    2 -it must be an official price from an existing UK street shop (no mail order or internet companies)
    3 -the shop must have actual stock of the item (some stores price items cheap for attention when they have little stock - hence its an unrealistic price)

    As long as the above are met your undersale is valid.

    (im a JL employee by the way <- fed up of saying that on here, any problems simply phone a branch and ask about undersales TVs follow the same guidelines as any other stock item)
     
  4. themanwithapc

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    This is strange, as not only did I phone JL but I also emailed the online section of the store, and both said the price match is within a certain radius of the store.
     
  5. jerkyboy

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    The John Lewis "never knowingly undersold" thing is a load of BO***CKS !

    I did a price match a few years ago, knocking nearly £500 off the John Lewis price. Surely as John Lewis then know that they are being "under sold" then they should adjust there price accordingly !!.

    But they did not, the TV that I bought was still at the original price for the next six months.

    I would question the legality of stating "never knowingly undersold" when you know that your being "under sold"
     
  6. Snash

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    I was confused by this as well but was told by a colleague of my wife's (she works in JL) that it can be any other shop in the UK. If I wanted to price match in Glasgow and the competitor was in say Stockport I would simply order over the phone from Cheadle via the Glasgow store - at least that's what the nice lady told me. But...if I did it that way I wouldn't get my 12% discount. Only way I'd get that would be if they actually price matched AND lowered the price in store.
     
  7. screemer

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    Interesting comments here. Looks like i will have t otry again now. Is crampton and Moore an actual shop then, i thought it was just a a mail order outlet?? I have also found that martin and dawes in liverpool are doing the set for £1249 so if JL match that it wont be too bad
     
  8. neilmcl

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    Why not print the following out http://www.johnlewis.com/Help/Help.aspx?HelpId=18#payment and try again pointing out to your JL store the relevant paragraph beginning with "If you have purchased an item from one of our shops and then find the same item selling for less in any UK shop", the emphasis being on ANY UK shop.
     
  9. Digitised

    Digitised
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    the title is clearly -

    never 'KNOWINGLY' undersold


    so it speaks for itself. I admit the official people in charge of undersales+pricing do not probably research their prices as hard as they could. This is probably because customers seem to do it far more effectively and it saves money if they can have smaller teams matching products (if any at all from my 4 years experience)

    We always match and you still get 5 years guarantee, i hate to say it but we cant do everything because staffing is so tight (damn capitalism).
     
  10. jerkyboy

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    Yes but like I said, once they have done a price match they then "KNOW" that they are being undersold.

    Do they then lower there price, do they fudge

    You surely, legally can't state that you are "never knowinlgy undersold" when you know that you are being "undersold".

    You get my point ?.
     
  11. Rookies

    Rookies
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    He has really got a very good point there to be honest. I am going to sheffield JL today I think if I do I will see if the Sharp 26" p50 gone down to the price they match for me.
     
  12. richard plumb

    richard plumb
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    they will pricematch nationally, but a store's undersales department only checks and adjusts their shelf prices locally.

    So as a customer of the high wycombe store, if a shop in High Wycombe has it cheaper, they'll change the sticker in the shop. If I ring up saying that a shop in Scotland has it cheaper, I'll get it cheaper but they won't change the sticker in the shop.
     
  13. thedoc

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    I saw an LCD (Sharp LC32-P50E) with 5 yrs guarantee being sold for £899 yesterday. Now I have found a couple of suppliers who have shops and stock who are selling for considerably less (£750) but with only 1 yrs manufacturors warranty.

    Will JL price match the £750 AND cover 5 years warranty?

    (if they're playing ball)
     
  14. Rookies

    Rookies
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    IF they have a shop then yes they will price match and give you there 5 years warrenty too :D

    Who the firm you want to price match with as I have known some people have prob matching with certain retailers
     
  15. thedoc

    thedoc
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    Sound and Vision in Bolton, who seem a reputable firm. I've bought stuff from them before (you can internet buy, or walk in off the street to their shop).
     
  16. Rookies

    Rookies
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    SHould not be a problem with them mate I know some people who have price match against them with success. But some JL branch are very Picky. Sheffield John Lewis are brill at price matching
     
  17. thedoc

    thedoc
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    Thanks for the heads up on that one. Phew! We nearly bought in-store yesterday (mainly as the price and 5yr guarantee looked good) I'll ring them ASAP and try the price match thing.

    Ian

    :smashin: :D Long live AVforums.com !!! :thumbsup:
     
  18. Rookies

    Rookies
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    To let you know Price match can take as long as 7 days. But some are done within 30 mins it all depends on the department. But it wont be done over the weekend as far as I am aware. I wanted a price match on a sat but couldnt as the right people were not there but I brough the item at full price and then they refunded me the different. No prob at all
     
  19. neilmcl

    neilmcl
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    S&V are one of those companies thta John Lewis don't like to price match against. They argue that S&V don't show shelf-edge prices and tend to "negotiate" prices with their customers so you may have trouble with them.
     
  20. screemer

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    Well, to keep u in the picture, Jl of Liverpol yesterday matched Crampton & Moores price on the TX32LXD52 at £1099, its comin next wednesday. Cheers for all your help guys.
     
  21. karlak

    karlak
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    Another big :thumbsup: for John Lewis. I asked for a price match on late Friday and got the call back on Saturday lunchtime. I think it must be quite regional as to the level of 'service' received.

    My personal view is that you are better off telephoning your local store. They will then put you through to the 'undersales' department. The lady I spoke to checked that the company I would like to price match were not on the exclusion list, and took all the details.

    This is the second time I have used their price policy - the first was for a camcorder, and I had mistakenly used an internet company for the price match. JL rang back and told me they could not match this price, but for £10 more the internet company did have a high street store - did I want to match that? At a saving of over £150, errr yes please :)
     
  22. jimbob19

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    Bet you can't wait for the TV , top marks to JL for the price match though :)

    5 year guarantee certainly puts your mind at ease with the initial outlay
     
  23. yelmarb

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    Hi

    I was following a very similar path to screemer and finally decided on the TX32LXD52 on Saturday. Had a look in JL in London and tried to get them to price match to Crampton & Moore, but they phoned today to say they cannot as C&M do not have shelf-edge pricing (as a previous posting noted was required). :thumbsdow

    Does anyone have a suggestion as to how I can get London to change their response or any other dealers that satisfy JL criteria (e.g. has anyone successfully used Sound & Vision in Bolton, or Martin Dawes in NW and Midlands)? :lease:
     
  24. neilmcl

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    There are a number of JL stores that have and currently do pricematch against C&M, Nottingham store for one. If you can't get you're local JL to change their mind then give Nottingham a ring and get them to do it, the London branch will have to follow suit. Sound & Vision rarely get pricematched by JL.
     
  25. thedoc

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    I tried to get that LCD pricematched today.

    I can confirm I was told it was JL policy not to pricematch against Sound and Vision as they do not show shelf-edge prices and sometimes negotiate deals with the consumer. :thumbsdow


    (personally I thought this sounds like a cop out - but took it on the chin as I can get the same LCD screen with a 3 yr warranty for over £106 cheaper than JL price or £36 cheaper if I went with a 5 yr warranty)
     
  26. Bunter1815

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    I just got a Sharp LC37P50E from JL and I took in a list of 6 suppliers with prices ranging from £1160 - £1299 as well as this months What Hi-Fi mag (or similar) that had a C&M advert for the TV at £1199. JL's shelf price was/is £1495.

    I highlighted the C&M price as I thought it was a middle ground price and they have a shop. They investigated the C&M price and came back to me with a price match of £1234 for the TV (saving £260) because C&M walk in price was higher than their mail order price. Was very happy with the price (and the TV) as £1160 was probably not including P&P and with JL you get a 5 year warranty/guarantee.

    Hope this helps.

    Bill
     
  27. neilmcl

    neilmcl
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    The reason for the £1234 isn't because C&Ms shop price is different than their internet one of £1199, it's just the addition of the £35 delivery charge from C&M that JL has to add on.
     
  28. Bunter1815

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    Arh OK, thanks Neil. One of the other shops I had listed (RGB Direct) had a price of internet + £25 for buying from the showroom so I (wrongly) assumed C&M were the same.

    Cheers

    Bill
     
  29. AJBSWFC

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    Apologies if this message does not come through correctly, I am a first timer in these forums. I have been tracking some of these posts for the last 2 weeks as I was experiencing the common dilemma of the TX32LXD52 or 500 debate (The Samsung LE32R41BD was also on my shortlist).

    Thanks to the invaluable info in these forums I came to the conclusion that the 52 was the route to take for me.

    The best piece of advise I have received, however, is the JL price match steer. I have been eyeing up TV's in JL for a while now and the 5 year guarantee provides good piece of mind along with the overall comfort of JL being reputable.

    Following the JL price match info from this forum, I got the best online prices from a number of companies who also had a high street shop - I selected http://www.digital-point.co.uk/ and called them to confirm they had stock and I could walk in and buy the product.

    The only criteria that JL set was that Digital Point and JL had to both have stock and Digital Point had to have a regular shop than anyone could walk into and buy their products from.

    This is stating the obvious, but don't mention anything about researching online.

    I ordered my Panny and it will be delivered next week for £1,090 with the 5 year guarantee (I have noticed that most retailers seem to be charging £300 for a 3 year extension).

    So thanks all for taking the time to put posts on here as it has helped me greatly in making my decision and also in getting a great deal from a reputable company.
    :thumbsup:
     
  30. san_marco

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    I am ideally looking to get the Panasonic 32LXD52 or if not then the 500. But I am having trouble price matching with JL of High Wycombe. I tried today with C&M (£1099) but did not have any luck. I phoned ahead to see if they had any in store and they did. JL took a couple of days to get back to me and by that time there was non in store and not getting any in untill next week. JL could not do it and they said that the product had to be displayed in the store and on the shelf with a price ticket. !!!??? I thought it just had to be in stock?

    AJBSWFC Which branch of JL did you do you price match with?
    Screemer how did you get them to price match with C&M as they don't have it on display. I will try with Digital point tomorrow.

    Any other suggestions?

    Marc
     

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