Suave
Distinguished Member
- Joined
- Jul 30, 2004
- Messages
- 5,150
- Reaction score
- 824
- Points
- 1,188
- Age
- 60
Hi All,
Apologies if this been brought up before but as I understood things, one can only do a price match per item so if you wish to buy two of the exact same product, you cannot just get one price match & then order two products - you have to go through the hassle of applying for two separate price match requests.
I did this today & one the first one, I got a flat refusal with some strange reasons which were:
1) They do not apply cash-backs from any sales entity (which I know is not true)
2) They cannot/will not offer the alternative of a Blu-Ray Player as they had no stock (how is that the customers fault?)
3) They would not match the competitors longer warranty as it was not in their T&C's
4) They would not offer/match the competitors extra offer of a free wall mount unless they stocked the exact same one & they had no way of ascertaining this.
So basically bugger all from this request!
I did another price match for the exact same product (in my sister's name) & got an email that they have accepted my price match request with the competitor (although no free wall mount or matching of the longer warranty) which I am happy with.
I would like to ask, how/why does this happen & how does one mitigate against this? Did I just get an awkward person dealing with my first request & can one then:
1) Apply for another price match with exactly the same details
2) Will another "same" price match request be flagged on their system as already being rejected
3) How many times can one make the same price match request for the same item & with the same details
4) Should there be a time limit between making the price match requests?
Obviously, I would be looking to buy during the BK sales & possibly soon after but would like the surety of having price matches for both items & buy & pay for them at the same time.
If anyone knows on how best to deal with John Lewis, please kindly slet me know!
Many Thanks!
Suave!
Apologies if this been brought up before but as I understood things, one can only do a price match per item so if you wish to buy two of the exact same product, you cannot just get one price match & then order two products - you have to go through the hassle of applying for two separate price match requests.
I did this today & one the first one, I got a flat refusal with some strange reasons which were:
1) They do not apply cash-backs from any sales entity (which I know is not true)
2) They cannot/will not offer the alternative of a Blu-Ray Player as they had no stock (how is that the customers fault?)
3) They would not match the competitors longer warranty as it was not in their T&C's
4) They would not offer/match the competitors extra offer of a free wall mount unless they stocked the exact same one & they had no way of ascertaining this.
So basically bugger all from this request!
I did another price match for the exact same product (in my sister's name) & got an email that they have accepted my price match request with the competitor (although no free wall mount or matching of the longer warranty) which I am happy with.
I would like to ask, how/why does this happen & how does one mitigate against this? Did I just get an awkward person dealing with my first request & can one then:
1) Apply for another price match with exactly the same details
2) Will another "same" price match request be flagged on their system as already being rejected
3) How many times can one make the same price match request for the same item & with the same details
4) Should there be a time limit between making the price match requests?
Obviously, I would be looking to buy during the BK sales & possibly soon after but would like the surety of having price matches for both items & buy & pay for them at the same time.
If anyone knows on how best to deal with John Lewis, please kindly slet me know!
Many Thanks!
Suave!