I had to wait to get the money from JL before posting but the case is over! We went to Court and they asked for the hearing to be adjourned becuase they only just noticed one of my letters detailing a load of PM companies. I was going to go for all of my costs (which would not be a certainty) as they behaved unreasonably in my opinion. MANY THANKS to all the AVF users who sent me copies of their PM's, they did not help JL budge but I believe the Judge would have looked upon them as I did, as proof that certain shops are acceptable by some but not all stores! JL told me that out of the 8 shops asked to PM only ONE was acceptable, and the stores I gave included Works Dealers, and all were B&M not internet only! They also said that of all 8 stores, NONE had stock when they called, which i found incredible that these all confirmed to me they had stock in store, I am sure JL would not have been believed in Court on that account! I told them they would need to back this assertion up, i wanted witness statements from every store manager they called and for them to attend the hearing to be cross examined, LOL! I will never shop at JL again, their CS stinks, the lies the stores CS woman made up in her statement about me, it varied so far from what happened that I asked them to show the CCTV footage which they refused to do! Well, it's over, I WON, JL Suck! Never try and PM after paying up, you will never win with them, well that is my very bitter experience anyway, was it worth the 5 year warranty, NO, would i simply buy from the cheapest reputable dealer next time, YEP!