nheather
Outstanding Member
Before I go into bat, I'd appreciate your views.
I bought an iPad from a store on Saturday. This morning (less than 5 days later) John Lewis send me an email saying that the warranty on ipads has now been increased from 2 years to 3 years.
I checked out the 'Never Knowingly Undersold (NKU)' T&Cs and confirmed that I can still make a claim up to 28 days after purchase.
So I called JL and spoke to a very nice lady. She initially said that that NKU only works on price but I argued that the extra year warranty has a value and beside I could always return it for refund, buy another leaving JL with a used iPad (which surely they wouldn't want). She agreed and went to speak to her supervisor and was told that I still need to raise an online claim. She talked me through it and we quickly got to the part which said that I need to raise it directly with the store. Very helpfully she tried to put me through to the store but she was told that they were too busy and that she would have to put it through as an internal claim, which she did and gave me a reference number.
They haven't called back yet (they are meant to within 2 hours and that is nearly up). I reckon I will have to go to the store personally (it's not far so no biggie). What do you think, do I have a valid case and any advice on how I should tackle it.
Of course they might just say "no problem we have increased your warranty", but I fear that whilst they may be more than happy to do that the system may get in the way of them doing it.
Cheers,
Nigel
I bought an iPad from a store on Saturday. This morning (less than 5 days later) John Lewis send me an email saying that the warranty on ipads has now been increased from 2 years to 3 years.
I checked out the 'Never Knowingly Undersold (NKU)' T&Cs and confirmed that I can still make a claim up to 28 days after purchase.
So I called JL and spoke to a very nice lady. She initially said that that NKU only works on price but I argued that the extra year warranty has a value and beside I could always return it for refund, buy another leaving JL with a used iPad (which surely they wouldn't want). She agreed and went to speak to her supervisor and was told that I still need to raise an online claim. She talked me through it and we quickly got to the part which said that I need to raise it directly with the store. Very helpfully she tried to put me through to the store but she was told that they were too busy and that she would have to put it through as an internal claim, which she did and gave me a reference number.
They haven't called back yet (they are meant to within 2 hours and that is nearly up). I reckon I will have to go to the store personally (it's not far so no biggie). What do you think, do I have a valid case and any advice on how I should tackle it.
Of course they might just say "no problem we have increased your warranty", but I fear that whilst they may be more than happy to do that the system may get in the way of them doing it.
Cheers,
Nigel