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john lewis Guarantee does it cover

Discussion in 'Plasma TVs' started by deltafx, Apr 17, 2005.

  1. deltafx

    deltafx
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    screen burn on plasmas.?if you have john lewis Guarantee wots covered and wots not..
     
  2. johndon

    johndon
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    Pretty certain it doesn't.

    John
     
  3. Enquirer

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    http://www.johnlewis.com/Guides/techwarranty.aspx
    This is from the web site (doesnt really say)

    Five year guarantee (for televisions)
    Televisions are covered by a John Lewis five year guarantee for parts and labour. We recommend you keep your receipt in a safe place for the duration of the guarantee. Note: Only the TV is guaranteed for 5 years on TV/DVD and TV/VCR combinations.
    The John Lewis Service Plan does not cover:
    • Breakdown caused by:
    o Use other than personal use by you or your resident family.
    o Deliberate damage or neglect of the product.
    o Faulty software.
    • Repair costs for:
    o Consumer replaceable items including batteries, fuses and other consumable items.
    o Non-functional parts which do not affect the normal use of the product including cabinet trim, scratches and rust.
    o Work which relates to a manufacturer's recall of the product.
    o Any loss suffered as a result of not being able to use the product, or any loss over and above the cost of the product.
    o The expense of a service call when no fault has been found with the product after we have inspected it.
    o Repairing or replacing any computer software or virus prevention/detection or external accessories.
    Limitations
    • For use on domestic premises only.
    • The services will be provided for products bought and used in the UK, the Isle of Man and the Channel Islands.
    • You cannot transfer this agreement to someone else without our prior permission.
    • If a payment or replacement is made because the product cannot be economically repaired, the service plan ceases and John Lewis Service Plan will take ownership of the original product.
    The agreement has been produced in accordance with the British Retail Consortium Extended Warranty Code of Best Practice, a copy of which can be inspected at any John Lewis department store. Nothing in the service plan affects your statutory rights.

    They might argue that screen burn may be due to .."o Deliberate damage or neglect of the product"
     
  4. G1OSE

    G1OSE
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    no it doesnt its user error not fault of the machine
     

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