John Lewis Accidental Damage Insurance - Burn In Covered

HRL

Well-known Member
Well JL just got a sale from me. 65” C9 with the £140 insurance.

Next Thursday’s delivery can’t come soon enough!
 

HRL

Well-known Member
No, not at all. £1989 plus the insurance.

Should have picked one up for less a few months ago but at least I’ve no worries about screen burn for 5 years.

That was what swung it for me TBH.
 

kenshingintoki

Distinguished Member
Hi paid full price from JL at the end.

I'm moving house in <6 months so I was already dredding moving the 77'' OLED. The extra additional protection from the protect plus warranty has put my mind at ease from two perspectives:

1. House move
2. Burn in
 

Waynej

Distinguished Member
Guessing there's no chance of purchasing this extra protection for an older order from last year?

I got a Panasonic FZ802 from John Lewis last year. I gather this screen burn protection os only very recent. I'd certainly pay for it now for the added peace of mind if that were possible.

When upgrade-itus kicks in though, I'll certainly make sure to get this add-on cover.
 

kenshingintoki

Distinguished Member
Guessing there's no chance of purchasing this extra protection for an older order from last year?

I got a Panasonic FZ802 from John Lewis last year. I gather this screen burn protection os only very recent. I'd certainly pay for it now for the added peace of mind if that were possible.

When upgrade-itus kicks in though, I'll certainly make sure to get this add-on cover.
Worth giving them a call or maybe email them. Their customer service is terrible and very basic so not sure if they'll be able to help you.

Rather than ask the question IF, just ask them you want to buy some Protect Plus for an OLED TV you have as they're quite thick on the phone (I've phoned them a couple of times...).

I was worrying about using the OLED TV to occasionally web browse, Now I know if I do get some pesky IR or burn in, its just a phone call away.

and if I have to go to small claims court, it will be a very swift victory given the warranty pretty plainly shafts itself by saying it covers burn in. Going to be hard to argue against that in a court of law lol...

also £150 for a £4999 is a huge bargain. Its actually better than Best Buys coverage. I think they ask for £500 or £1000 and only cover one replacement.
 

sagaris99

Well-known Member
Rather than ask the question IF, just ask them you want to buy some Protect Plus for an OLED TV you have as they're quite thick on the phone (I've phoned them a couple of times...).
It would be a non starter. The question would be 'did you purchase the TV in the last 30 or 60 days' (whichever is no specificied, used to be 60), as is made clear in the guarantee info either emailed to you, or on the invoice paperwork from store. If not bought within the included time period, the answer will be 'sorry, Protect Plus is not available to add to this order'.
 

greentg

Active Member
Hi paid full price from JL at the end.

I'm moving house in <6 months so I was already dredding moving the 77'' OLED. The extra additional protection from the protect plus warranty has put my mind at ease from two perspectives:

1. House move
2. Burn in
You finally bit the bullet then!
 

kenshingintoki

Distinguished Member
You finally bit the bullet then!

haha yes, my parents really wanted a new TV for the lounge and said they'd rather take mine sooner than later.
combined with my projector failing 17 days into its life, i think god was telling me to just go for it.

Honestly I would have got a 77'' C9 instead but given my use-case of my TV (its connected to my gaming PC), I feel the John Lewis burn in protection is a no brainer.

I do wonder if there was a period of time where JL sold the 77'' C9 and protect plus. If so, it was probably a window of only a couple of weeks.

I just hope I have no issues with this TV. I cba returning stuff (after having to return my epson.. such a faff).
 

kenshingintoki

Distinguished Member
It would be a non starter. The question would be 'did you purchase the TV in the last 30 or 60 days' (whichever is no specificied, used to be 60), as is made clear in the guarantee info either emailed to you, or on the invoice paperwork from store. If not bought within the included time period, the answer will be 'sorry, Protect Plus is not available to add to this order'.
wishful thinking on my part :(
 

Unopinionated

Active Member
When John Lewis Provides a warranty that cost you money their main objective is to take more of your money. Salesmen market extended warranties all the time, not just with OLED TVs. John Lewis knows burn in is a rare occurrence on 2017 and older TVs and basically non existent on 2018 and newer OLEDs.
Let’s say John Lewis sells 200,000 OLED TVs and only 5 customers who bought 2017 and older OLEDs complain about burn in. Based on this information their sales department would say let’s create an OLED Burn In extended warranty and take more of the consumer’s money.
John Lewis bases their extended OLED Burn In warranties on scientific statistical data not AVForums OLED burn in activists opinions.
 

greentg

Active Member
haha yes, my parents really wanted a new TV for the lounge and said they'd rather take mine sooner than later.
combined with my projector failing 17 days into its life, i think god was telling me to just go for it.

Honestly I would have got a 77'' C9 instead but given my use-case of my TV (its connected to my gaming PC), I feel the John Lewis burn in protection is a no brainer.

I do wonder if there was a period of time where JL sold the 77'' C9 and protect plus. If so, it was probably a window of only a couple of weeks.

I just hope I have no issues with this TV. I cba returning stuff (after having to return my epson.. such a faff).
I'm sure it will be fine.
 

kenshingintoki

Distinguished Member
When John Lewis Provides a warranty that cost you money their main objective is to take more of your money. Salesmen market extended warranties all the time, not just with OLED TVs. John Lewis knows burn in is a rare occurrence on 2017 and older TVs and basically non existent on 2018 and newer OLEDs.
Let’s say John Lewis sells 200,000 OLED TVs and only 5 customers who bought 2017 and older OLEDs complain about burn in. Based on this information their sales department would say let’s create an OLED Burn In extended warranty and take more of the consumer’s money.
John Lewis bases their extended OLED Burn In warranties on scientific statistical data not AVForums OLED burn in activists opinions.

Other retailers should do it too and rake in the money from the scientifical statistical data :D
 

LCDseeker

Well-known Member
When John Lewis Provides a warranty that cost you money their main objective is to take more of your money. Salesmen market extended warranties all the time, not just with OLED TVs. John Lewis knows burn in is a rare occurrence on 2017 and older TVs and basically non existent on 2018 and newer OLEDs.
Let’s say John Lewis sells 200,000 OLED TVs and only 5 customers who bought 2017 and older OLEDs complain about burn in. Based on this information their sales department would say let’s create an OLED Burn In extended warranty and take more of the consumer’s money.
John Lewis bases their extended OLED Burn In warranties on scientific statistical data not AVForums OLED burn in activists opinions.
The cover is with D&G so John Lewis aren't taking any sort of gamble as if your OLED does suffer screen burn then you would go through them not John Lewis.
 

LCDseeker

Well-known Member
Guessing there's no chance of purchasing this extra protection for an older order from last year?

I got a Panasonic FZ802 from John Lewis last year. I gather this screen burn protection os only very recent. I'd certainly pay for it now for the added peace of mind if that were possible.

When upgrade-itus kicks in though, I'll certainly make sure to get this add-on cover.
You have to take it out within 60 days of the purchase.
 

kenshingintoki

Distinguished Member
The cover is with D&G so John Lewis aren't taking any sort of gamble as if your OLED does suffer screen burn then you would go through them not John Lewis.
Its interesting D&G only offer this via JL though. Multiple people have enquired and they've said its JL exclusive.

Someone pretty clever at JL has managed to get this arrangement with D&G and its no doubt brought them a few more sales.

Hopefully all retailers follow suit. I know BestBuy in the US are pretty renowned for their OLED geeksquad burn in warranty (only covers 1x replacement); and thats more expensive than we JL offer.
 

Unopinionated

Active Member
The cover is with D&G so John Lewis aren't taking any sort of gamble as if your OLED does suffer screen burn then you would go through them not John Lewis.
D&G provide extended warranties as a business. There business strategy is to play on people’s fears to sale you an extended warranty. D&G’s goal is to take your money.
D&G is a business. They aren’t going to sell an extended warranty that causes them to lose money. The probability of OLED burn in compared to the amount of money you spend on the extended warranty favors D&G not you.
 

LCDseeker

Well-known Member
Its interesting D&G and only offer this via JL though. Multiple people have enquired and they've sad its JL exclusive.

Someone pretty clever at JL has managed to get this arrangement with D&G and its no doubt brought them a few more sales.
Definitely, I suspect JL get a small fee from D&G for all the referrals who sign up but obviously JL are going to clean up because even on the off chance this will cover your set for screen burn (which I still doubt looking at the exceptions) it's a no brainer to buy your new oled from JL.
 

kenshingintoki

Distinguished Member
D&G provide extended warranties as a business. There business strategy is to play on people’s fears to sale you an extended warranty. D&G’s goal is to take your money.
D&G is a business. They aren’t going to sell an extended warranty that causes them to lose money. The probability of OLED burn in compared to the amount of money you spend on the extended warranty favors D&G not you.

Of course, this is the nature of all insurance companies. You are stating the obvious; that an insurance company is a business setup to make money.

I'm not sure if this comes to a shock to you, but insurance companies are not charities. They are companies which are normally in profit.

The whole point of an insurance company is everyone pays a small fee for peace of mind, and the ones who end up having the bad luck of having to take out insurance is covered by everyone else. The excess money goes to the company, its employees and its bank balance.

If someone offered an insurance policy which was taken out by every single person who had the policy, the company would go bust very quickly.

Do you have house insurance? Car insurance?
 

LCDseeker

Well-known Member
D&G provide extended warranties as a business. There business strategy is to play on people’s fears to sale you an extended warranty. D&G’s goal is to take your money.
D&G is a business. They aren’t going to sell an extended warranty that causes them to lose money. The probability of OLED burn in compared to the amount of money you spend on the extended warranty favors D&G not you.
That's pretty much what I have just said.
 

Unopinionated

Active Member
The whole point of an insurance company is everyone pays a small fee for peace of mind, and the ones who end up having the bad luck of having to take out insurance is covered by everyone else. The excess money goes to the company, its employees and its bank balance.
I agree. If you need to buy a warranty to alleviate your fears and give you peace of mind then it is worth the money, otherwise it is a poor financial decision.
 

kenshingintoki

Distinguished Member
I agree. If you need to buy a warranty to alleviate your fears and give you peace of mind then it is worth the money, otherwise it is a poor financial decision.
Do you have house insurance?
 

kenshingintoki

Distinguished Member
I agree. If you need to buy a warranty to alleviate your fears and give you peace of mind then it is worth the money, otherwise it is a poor financial decision.

Also FYI, I think on an AVforum geared towards enthusiasts, most purchases and decisions made on this site (ranging from high end speakers to TVs) are strictly poor financial decisions. :D

If you want to make some good financial decisions with your money, I'd suggest investing in property or timing the market to get into stocks and shares.

I made some money off of Tesla which was quite a good financial decision.
 

LCDseeker

Well-known Member
I agree. If you need to buy a warranty to alleviate your fears and give you peace of mind then it is worth the money, otherwise it is a poor financial decision.
Bizarre comment to make If the warranty covers the product it's a very good investment. For example my five year Sony warranty has so far been called into to action 3 times in as many years! My concern with this D&G cover is that the exclusion wording specifically will exclude claiming for screen burn in.
 

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