Anyone had experience of John Lewis' 5 year warranty - especially after the first year? Bought 36ZP48 (TV) + 240E (DVD) in Jan. 240E packs up on Saturday. Phoned JL, who dont do the 240E and I wont accept an exchange for a 150E instead(!). Now for the odd bit. They wanted me to take it to my local JL for them to 'have a look at it'; I'm not keen as it's a 300 mile round trip. They will not send an engineer but asked at one point if I would pay for one to come out. (!!) After two calls and 40 mins on phone they said that they will give me a refund (£79), but not to expect a call to confirm and arrange collection for a few days(!?!). This all seems odd. Anyway, I asked what would happen if the TV went wrong. They said I would need to contact Toshiba first, even in the 2 to 5 year period. Given my warranty is with JL not with Tosh, is this right? Note I've never received any paperwork from JL, only an email confirmation from my original order. BTW, the entire experience feels like I am dealing with some sort of dodgy back-street outfit. I've never used JL before; but the original order was a lot of hassle and took 3 weeks to deliver, on delivery the TV box was opened (and I think the TV was a return) and I'm now getting the run around about the warranty.