Dismiss Notice
Attention AVForums app / Tapatalk users
Sadly GDPR means that, from 25th, we can no longer offer access to AVForums via the branded app or Tapatalk.
Click here for more information.

JL Viera/Stand/DVD Offer

Discussion in 'Plasma TVs Forum' started by feanor, Nov 24, 2004.

  1. feanor

    feanor
    Guest

    Products Owned:
    0
    Products Wanted:
    0
    Ratings:
    +0
    This mail merely constitutes some advice to anyone who finds themself in the same position I was in a few weeks ago.

    I was late in discovering that JL was providing a free stand & dvd recorder with viera plasmas. That is, I'd bought one already from JL Direct - and paid for the stand. So I was £400 down, without a DVD recorder. The offer was not available on the web-site on the day I made my purchase.

    I wrote to JL customer service asking for the offer to be extended to me ("please send me £400 and a DVD recorder"). They said I'd have to return the plasma & stand, and re-order. Ludicrous.

    Cutting a long story short, we argued for a few weeks (obviously I didn't want to dismantle & repack the damn things, all at my own risk) and JL finally relented after I by-passed customer service & wrote to the chairman. So - if you make the same mistake I did, don't give in & send back your large, heavy, expensive equipment just so that JL have an easier time with their accounts. Stick to your guns (politely) and they'll eventually behave sensibly.

    Apparently, when 1 of the items goes out of stock (e.g. the DVD recorder), JL temporarily withdraws the promotion, but leaves the in-stock items on sale at the individual prices. Tho they said that, as a result of my problem, they may stop doing this...

    Feanor.
     

Share This Page

Loading...
  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice