Hi all, I've got a crt set I bought from John Lewis a few years back and recently I've been noticing a few dead pixels near the centre of the screen. They are black and you can only really notice them on light scenes. If I tell John Lewis this I know that they will send an engineer. Will the engineer consider this a proper fault? and if so am I likely to have it replaced by another crt or be given the option of upgrading to an lcd screen? If anyone has ever claimed their guarantee your advice would be much appreciated. I only really want to report it if I can be offered an upgrade. Thanks.