I've Suddenly Lost All My Apps & Music

New Start Neil

Distinguished Member
Hi all,

I'm just going through the various motions of setting up my i4 and I've noticed that Navigon is now missing from my list of apps to sync. :confused:

I've checked my receipt and I definately didn't imagine it, I definately purchased it and the email receipt from "iTunes Store" is dated 30/06/09.

I'd like to put it on my i4, but what can I do?

Cheers. :thumbsup:
 

New Start Neil

Distinguished Member
I just logged into my "Purchase History" and it's definately there.

30th June 2009 @ 9.08am and I paid £37.99 for it (charged to my American Express card).

I've used the "Report a Problem" link to tell them about it, so I guess that's all I can do at the moment? :(
 

New Start Neil

Distinguished Member
I just found this link: How to redownload purchased apps from the App Store

Which says:

There may be times when you accidentally delete a purchased app before you get a chance to back up your purchases. Just follow the simple steps outlined below to redownload your App Store purchases.

It goes on to tell you to click Purchase" on the app and confirm that, after which you will get a "You have already purchased this item. To download it again for free click OK".

What concerns me is that the app on the App Store now for the UK is £19.99 (I paid £37.99 for mine) and I'm worried that by clicking "Buy" I will just purchase it at £19.99. :facepalm:
 

Theydon Bois

Distinguished Member
I know that feeling - I did the same thing when I first started buying apps, although the one that failed for me was not £20 :D I email customer service and they told me the same thing, click to download it again - it will tell you you have purchased it.

Just make sure its the same thing and has not been renamed which would cause it to be classed as a different app.
 

New Start Neil

Distinguished Member
I know that feeling - I did the same thing when I first started buying apps, although the one that failed for me was not £20 :D I email customer service and they told me the same thing, click to download it again - it will tell you you have purchased it.

Just make sure its the same thing and has not been renamed which would cause it to be classed as a different app.

The receipt says:

1 MobileNavigator British Isles, v1.0.0, Seller: NAVIGON AG £37.99

iTunes now says:

NAVIGON MobileNavigator British Isles By NAVIGON AG

And is now on v 1.5.

I did contact Apple about this on Friday, but I haven't heard back from them. :thumbsdow
 

hutch

Distinguished Member
Just purchase it and if they charge you again then report it as a problem, thats exactly what they will tell you to do.
 

Desmo

Distinguished Member
Just buy it, it will be fine :)
 

New Start Neil

Distinguished Member
Ok, I was brave and it all worked fine! :clap:

However........ :rolleyes:

Now I've got no apps to sync.... :eek:

I clicked back on my iPhone in the left pane, went to apps and there are now none there and of course when I tick "Sync Apps" iTunes tells me it will wipe what's on there (all of my apps) and put on the apps from iTunes (nothing except Navigon!). :eek:

i4apps-1.png


As you can see on the right, there are apps on my phone and these have been set up and sync'd by iTunes on this one and only PC. :confused:

Why are there suddenly no apps in my list?

Just for clarity, this isn't being caused by the fact that "Sync Apps" is unticked. That's just how it appears initially when I click on "Apps" along the Summary tab, but if I do tick it I get the message asking me if I want to erase the iPod and sync with the apps listed (Navigon). :confused:

I used to have a long list of apps and they are on the phone now and they only got there by syncing to this iTunes.

Having said that, the other day (just prior to picking up my i4,) I sync'd my 3G iPhone and then right clicked it in iTunes and selected "Transfer Purchases".

Could that have anything to do with this?

If it helps, I've just connected the 3G and I get the same issue (no apps showing in iTunes-except Navigon which I got this morning!).

Help! :lease:
 

New Start Neil

Distinguished Member
So here's the weirdest part....

I've just restarted my PC and now everything is missing from iTunes. :eek:

No music, no playlists, no iPhone (it is/was connected and charging when I took this screenshot)....

ituneswtf.png


What the hell is going on?

I'm sure I've been here before and ended up copying something over that duplicated everything and I ended up with 44 gig of music instead of 22! :thumbsdow

I do take backups of the iTunes folder and the iTunes Library:

D:\iTunes & C:\Users\Me\Music\iTunes.

HELP. :lease:
 
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New Start Neil

Distinguished Member
I've just disconnected and reconnected my i4 and that's now visible in the left hand window. :thumbsup:

But still no apps. :thumbsdow

It's as if iTunes has suddenly "forgotten" what music and apps it had.... :confused:
 

Trune

Active Member
i imagine its your computer playing up.

try a chkdsk or restoring your libaray,

have you found the apps on your computer?

they are located inside your itunes library under itunes media, mobile applications.
 

New Start Neil

Distinguished Member
i imagine its your computer playing up.

try a chkdsk or restoring your libaray,

have you found the apps on your computer?

they are located inside your itunes library under itunes media, mobile applications.

Yep, they're all still there..... :confused:

What's the best way to restore them, what file type am I looking for?

Ta.
 

Tom`

Active Member
Go to file -> add folder to library

Then go to here and add the iTunes media folder (C drive if that is where iTunes is installed)

3278236d79719340377601befc16e2a0.png
 

New Start Neil

Distinguished Member
Thanks. :thumbsup:

iTunes is installed to D: (same as yours), but I seem to have two entries:


D>Program Files (x86)>iTunes & D>Program Files>iTunes.

PFx86.png

PF.png


:confused:
 
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New Start Neil

Distinguished Member
I've got a bad feeling that I'm going to have to use my Macrium Boot Disk to reimage my PC back to Friday or Saturday..... :(
 

dwhite

Distinguished Member
In itunes go to preferences/advanced and check what your itunes media location is set to. Change it to the your folder C:\Users\Me\Music\iTunes.

You presumably have never used the advanced itunes option to organise your media and so don't have a media folder.
 

New Start Neil

Distinguished Member
In itunes go to preferences/advanced and check what your itunes media location is set to. Change it to the your folder C:\Users\Me\Music\iTunes.

It shows D:>iTunes, as that is the folder that has all my music in it-have got that totally arse about face? :eek:

You presumably have never used the advanced itunes option to organise your media and so don't have a media folder.

But I've been using this PC and this install of iTunes for yonks....
  • My new iPhone has been fine since I got it on Thursday and all the apps that are on on came from being sync'd with this iTunes.
  • My iPhone 3G was sync'd just before I left for the Apple store on Thursday and all the apps are still on there fine.
  • my iPad has pretty much the same apps and they have only come from syncing it on this pc with this install of iTunes.

I am totally :confused:

[Edit] - Pic:

Preferences.png
 
Last edited:

dwhite

Distinguished Member
So whats in the C:\Users\Me\Music\iTunes folder you mentioned earlier. Are you sure that D:\itunes isn't just the location of the program files and your data is in C:\Users\Me\Music\iTunes?

What is the exact path to your music?

I noticed you haven't got the keep itunes folder organised ticked and this will be the reason you don't have a media folder. It's personal preference and doesn't matter, but just wanted to mention it before you go off on a wild goose chase looking for a media folder.
 

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