Hi, This is actually a question for my other halfs sister. She was persuaded by her son to go and buy/get an ITVDigital box, so that the son can watch football!!! So she know has one, has signed all the contracts etc. However she lives in a council owned property which has a communal aerial somewhere. After reading through all the instructions she has tried to set it up. However no picture She rang the helpline and they basically dont seem that interested because it is shared aerial. They gave her a phone number of an aerial installer. He quoted a £40 call out charge just to give an estimate of how much it would cost for her own aerial!!!! As no one else nearby has a rooftop aerial I am guessing she would run into problems anyway if she had one fitted. I am correct in assuming that the problem lies in the distribution amplifier being narrowband and it should be replaced by a wideband one. Or would the better option be to return the whole thing, cancel the contract (within the 14 days allowed) and get sky installed.