Fiannaly got rid of my sodding (On)-Digital box thing at the weekend, but before I did, I had yet one more reason to complain. During the conversation with the customer(?) service(?) individual, when asked why the same problem that I had already flagged up 4 times was still occuring (account closed, but no channels removed, so account still generating bills) I happened to suggest that it was because they were incompetent. "Well, yes" came the reply, "that is the reason". So there you have it, straight from the horses mouth so to speak, ITV Digital ARE incompetent - OFFICIAL!