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iTunes -9812 Error

stu.artd

Prominent Member
I've just tried to play some music purchased through ITunes and get an error -9812, image is shown below.

297036517_mkMDA-L.jpg


I can access the iTunes store and browse, search and view previews. I just cannot connect to my account.

Things I've tried are shown below but none of them worked.
Delete current iTunes rule and create new one in Firewall (Kaspersky)
Disabling Firewall (Kaspersky)
Remove iTunes and reinstall.
Went through the online instructions and reset my password

Any suggestions ?
 

stu.artd

Prominent Member
Fixed it :)

Even with Kaspersky decativated the error still occurred :confused:. However adding an exclusion for Itunes under Firewall > Scan > Threats and Exclusions > Trusted Zobe > Trusted Applications and setting it NOT to scan network traffic it's fixed. :smashin:
 

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