ISPs who are sympathetic to special needs?

spyder viewer

Distinguished Member
My aged aunt is moving to a new apartment and has arranged with Virgin to re-locate her internet/phone connection. Problem is: it's a new build so there's no line installed and they are saying 1 month to carry out. Now her specific problem is that she is deaf so email/skype is a lifeline for her. Are there any ISPs that have a facility to accelerate the install time in special cases?

spyder viewer

Distinguished Member
Got a dongle, put some money on it, sent it to her saying it would self-install necessary software (or prompt her to load software), she couldn't get it to work, her daughter couldn't either. She waited for Virgin!

Oh well!

Thanks for all the help though.

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