I work where we physically make things, and we has customers screaming to be shipped products, so I can appreciate, doing something, let's say for real in the physical world is a lot different to working on a computer all day with data.
People say, oh, Samsung should have investigated and been 100% sure exactly what the original problem was, then put into place the changes needed before re-issuing replacement models.
Yes, indeed, in the land of fantasy and government, where you can take 6 months with teams to sift through data running tests to hope establish root causes, then put physical production changes into place, etc etc.
Sure, easy to say.
"Ok, sir, thank you for handing in your phone, a replacement model will be with you after our full investigation and re-engineering of whatever we find. We estimate perhaps 6 to 9 months."
BUT I WANT MY NEW ONE NOW !! The customer screams.
It's not easy, when all this is pre-engineered months and months in advance, and all set up to churn things out by the million, it's not like your corner shop just making a little change.
I'm no Samsung fan by any means. I don't actually own any samsung products, but I respect a lot of their tech and the way they push forward as hard as they do.
Doing so, of course, you are going to hit the odd glitch.
I hope they are fully open about what went wrong when the totally understand it.
Then the media can understand the technical flaw, then they can, with new models, show off to the media what changes they have done to totally fix whatever the problem was.
Far better to do it that way, so we can see and understand, than just to fix on the quiet.