just spoke on chat with Epson Germany and there response is as follows:
12:36:51 System System: Verbindung wird aufgebaut...
12:36:51 System System: Verbunden mit etalk.epson-europe.com
12:36:51 System System: Ihre Referenznummer für diese Chatsitzung ist 2025519
12:36:51 Kunde Adam: Anfangs Frage/Bemerkung: help
12:36:56 System System: Klaus Michalzik hat die Sitzung eröffnet!
12:36:56 null System: Verbunden mit Klaus Michalzik
12:37:16 Bearbeiter Klaus Michalzik: hello
12:37:38 Kunde Adam: I apologise for not speaking english
12:37:49 Kunde Adam: German sorry
12:38:25 Kunde Adam: I'm having a lot of problems with a company I bought a projector from who is based in Germany
12:39:16 Bearbeiter Klaus Michalzik: You stay inUK?
12:39:21 Kunde Adam: yes
12:39:33 Kunde Adam: I have already contacted Epson uk
12:39:47 Kunde Adam: but they don't have any stock of the projector I bought
12:40:03 Kunde Adam: so keep referring me back to the supplier
12:40:20 Kunde Adam: the supplier keeps referring me back to epson
12:44:16 Bearbeiter Klaus Michalzik: which projector and what happen with it?
12:44:28 Kunde Adam: its a tw5300
12:46:31 Kunde Adam: it arrived with a focus issue in about a 1/4 of the screen and a colour issue, which shows up on grey's as a clean grey oval in the centre surrounded by a slight brown tint on the rest of the screen and a dark area on the left that has a pink tint.
12:48:48 Kunde Adam: I work in a college where we have a large amount of projectors, looking at the colour issue alone it looks like lcd burn.
12:51:41 Bearbeiter Klaus Michalzik: ok, so the reseller has to take it back, direct for two weeks after invoice-date
12:52:06 Bearbeiter Klaus Michalzik: so sent it back
12:52:41 Bearbeiter Klaus Michalzik: or is there any problem with the reseller?
12:53:04 Kunde Adam: the reseller has said this:
12:53:27 Kunde Adam: Adam, we are a German company and I called Epson in Germany.
They say that Epson service in the whole Europe works the same:
1. Customer calls Epson service in his country and make a warranty claim.
2. Customer gives the serial number of the device.
3. Epson picks up the device using the courier company.
4. Epson repairs the device or replace it. (usually replace it).
5. Epson is sends back the device to the customer.
All the shipments are cost free for the customer. They can't tell you that they will send you the new piece before finishing the standard warranty procedure.
We can't replace the device, because we are not an Epson service company.
Best regards,
Michael
12:55:15 Kunde Adam: plus this has been ongoing for several days now, which means I'm probably over the 14 day limit
12:56:48 Kunde Adam: Epson has given me an RMA number, but the German company refuses to use it to exchange my unit
12:56:48 Bearbeiter Klaus Michalzik: who is the reseller?
12:56:59 Kunde Adam: Beamer Goes Pro
12:57:51 Bearbeiter Klaus Michalzik: ok, i don't know him personel
12:58:36 Bearbeiter Klaus Michalzik: so, this is bad: He told you how the OSS Onsideservice goes
12:58:52 Bearbeiter Klaus Michalzik: but the projector has bring in
12:59:55 Bearbeiter Klaus Michalzik: but there has to be a way in UK to get a bring in warranty for your projector
13:00:30 Kunde Adam: every time I contact Epson uk they tell me to use the RMA with BGP then BGP tell me to go back to Epson UK
13:00:44 Kunde Adam: Epson has no stock of the tw5300
13:00:46 Bearbeiter Klaus Michalzik: repair in Germany makes no sense, because then you need an adress here in germany
13:00:54 Kunde Adam: in the uk at least
13:01:26 Bearbeiter Klaus Michalzik: no stock isn't important, because of an repair
13:01:53 Kunde Adam: its less than 30 days old, I wouldn't really want it repairing
13:02:10 Kunde Adam: I'm really worried
13:02:28 Kunde Adam: I feel like ive bought a projector I'm stuck with
13:02:41 Bearbeiter Klaus Michalzik: thats not our fault
13:03:17 Kunde Adam: does Epson Germany have tw5300's in stock?
13:03:21 Bearbeiter Klaus Michalzik: normally you get an damaged device you send it directly back
13:03:51 Bearbeiter Klaus Michalzik: thats the way here in germany, two weeks is law
13:04:06 Bearbeiter Klaus Michalzik: if you wait to long...
13:04:39 Bearbeiter Klaus Michalzik: then is last chance the warranty, and this is repair not change
13:05:05 Kunde Adam: I bought it on the 1/11/15 they delivered it on the 3/11
13:06:01 Bearbeiter Klaus Michalzik: do not discuss with me - discuss it with the reseller
13:07:24 Kunde Adam: so as long as the reseller refuses to sort it I'm stuck with a faulty unit?
13:07:35 Kunde Adam: just so I get it straight
13:11:29 null System: Ende der Sitzung!